VLCC - Centre Head (7-10 yrs)

Key Technical Responsibilities:

Responsible for monitoring the Administrative, Operational and Technical aspects & smooth functioning of the centre as a whole with emphasis on the Slimming and Beauty Sections in the Centres in order to ensure the optimum capacity utilization and quality service delivery to provide client delight:

Documentation:

- Regular checking and corrective measures for filling of the Client Programme Records and other requisite documents & informing the Corporate Office.

- Ensure correct and timely software entries, checking them for necessary corrections.

Monitoring Client Progress:

- Regular monitoring of progress of all clients.

- Organize periodic meetings with respective departments to resolve general and specific concerns.

- To interact with all clients (especially those losing slowly/not getting expected results ) personally and coordinate with R & D for further technical inputs, as and when required.

Zero Sessions:

- Stringent Monitoring to ensure zero sessions are conducted as per SOP and within the stipulated timelines.

- Maintain liaison between the Centre and the Corporate Office.

- Knowledge transfer and technical inputs from R&D or Corporate Office to the respective Centre staff.

- To regularly update oneself on all Obesity / Beauty related research in ones region and share the relevant information pertaining to the same with R & D Dept.

- Communication, implementation and compliance of all Corporate policies in the Centre.

- Coordinate with Zonal head and Corporate Office in case of delays in the availability of stock - linen, documents, appliances and their accessories, and to ensure all equipment is in working condition at all times.

- To take Corporate guidance for booking of complicated Medical Cases.

- To take corrective measures, with advice from Corporate Office if required, in case of wrong bookings and medical contraindications.

Executions & Compliance to SOP:

- To ensure that Centers achieve qualitative and quantitative executions as specified by the Corporate & according to the service delivery parameters given by R&D.

- To co-ordinate with R&D for any guidance regarding the same.

- Periodic technical audits and technical reviews of staff to check for compliance with SOP.

- Take corrective actions at Centre level and inform Corporate Office in case of deviations and refresher training required by the staff.

Trainings :

To identify the Training needs of the staff and inform the R & D of the following :

- Training Needs - Fresher / Refresher / Advanced / Skill Gap Analysis / Other parameters requiring improvement on individual basis

- To ensure stringent compliance of the Training Nomination SOP w.r.t Training Nomination Letter / Mandatory signing of Training Agreements by complete staff / Action on Non compliance

- To ensure that the post Training Implementation feedback form is filled up for respective profiles as and when required and sent back to R & D

- To ensure that the identified Centre staff ( Profilewise ) takes keen interest in the improvement of average performers and feedback of the same sent to the R & D