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Engaged Employer

Atlan

Compare

3.9

based on 39 Reviews

24 Atlan Jobs

Enterprise Customer Success Manager

Atlan

3.9

based on 39 Reviews

3-8 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Enterprise Customer Success Manager

Atlan

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Consulting Healthcare Compliance Financial Services Data Governance

+ 4 more

Job Description

Are you passionate about data collaboration and empowering organizations to unlock their full potential? At Atlan, we re revolutionizing how data teams collaborate with Active Metadata Management. As an Enterprise Customer Success Manager , you ll guide Fortune 500 companies and innovative startups to data-driven success, becoming their trusted advisor and driving measurable ROI.

Shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community. If you re a strategic thinker with deep expertise in data and a knack for delivering results, we want you on our team!

Impact & Purpose

Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution.
Partner with Industry Titans: Become a trusted advisor to Atlans customers, including Fortune 500 companies and innovative startups.
Deliver Measurable Results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.
Shape the Future: Make your voice heard! Influence the evolution of Atlans solutions with your insights and expertise.

Your mission at Atlan

Trusted Advisor: Uncover your customers unique needs and propose strategic solutions to maximize value from Atlan.
Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.
Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.
Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.

What makes you a match for us?

Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields.
Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc.
Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI.
Commercial Management: Experience driving renewals and identifying expansion opportunities.

Bonus Experience

Data Governance & Lineage Knowledge : Familiarity with metadata management, lineage, and governance frameworks.
API/Integration Knowledge : Comfort with basic technical discussions about APIs, workflows, and integrations.
Domain Expertise : Industry expertise (e.g., financial services, healthcare, retail) to contextualize solutions.
Data Compliance Awareness : Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA.
CS Platforms : Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero.

Employment Type: Full Time, Permanent

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