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9 Catchpoint Jobs
Enterprise Customer Success Manager
4-9 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Enterprise Customer Success Manager
Catchpoint
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assume full accountability of the customer journey, from Onboarding through Renewal, Cross-sell, and Up-sell
- Conduct regular business reviews and monitor account health to drive account retention and expansion
- Align Catchpoint s value to the client s organization, goals, and challenges. In other words, help solve client problem with Catchpoint solutions.
- Drive engagement and adoption of Catchpoint s platform
- Transform clients into partners, developing champions and obtaining executive alignment
- Champion your customer s success by supporting and highlighting their professional achievements and growth
- Serve as the voice of the customer within Catchpoint.
- Collaborate cross functionally with all parts of the business to ensure an exceptional customer experience
- Bachelors degree or equivalent and 3+ years of experience managing a portfolio of clients, in roles including Customer Success or Account Management
- Comfortable presenting to a room, aided by strong written and verbal communication skills
- Confident, high energy, self-motivated and a true team player
- Experience persuading and satisfying senior and executive level customer contacts across an enterprise
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- Understanding of Internet and web applications with a desire learn new technologies
- Ability to understand and articulate technical concepts and derive solutions
- Must possess a proven understanding of corporate business world, prior experience in SaaS preferred
- Proficiency in SFDC and MS Office is a must
- Experience working on customer renewals preferred
Employment Type: Full Time, Permanent
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