Service Desk Analyst II

We re AtkinsR alis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the worlds infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading professional services company dedicated to engineering a better future for our planet and its people. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory environmental services, intelligent networks cybersecurity, design engineering, procurement, project construction management, operations maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in key strategic sectors.

News and information are available at www.atkinsrealis.com or follow us on LinkedIn.

Our teams take great pride in delivering some of the world s most prestigious projects. This success is driven by our talented people, whose diverse perspectives, expertise, and knowledge set us apart. Join us and youll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.

When it comes to work-life balance, AtkinsR alis is a great place to be. So, lets discuss how our flexible and remote working policies can support your priorities. Were passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Womens Equality and being a Disability Confident and Inclusive Employer .

Job Summary:

Title: Service Desk Analyst II (French)

The Global Service Desk is the central point of contact for AtkinsR alis end-users reporting Incidents (disruptions or potential disruptions in service availability or quality) and provides first line support or guidance regarding products and services provided by Group IS. The Service Desk provides multi-lingual English + one other language (French) first level IT support for raised IT Incidents or IT Service requests as part of the Global IT Service Desk for AtkinsR alis. Be the main face of IT Service provided to the organization and drive continuous IT Service delivery improvements. India based Service Desk Analysts are required to work within a shift pattern Monday to Sunday.

The Service Desk team are multi-skilled and deal with incidents and requests to allow flexibility of resource provision and provide a can do service for our customers supporting AtkinsR alis end-users. The Service Desk Analyst reports to the Global Services - Service Desk Lead.

Experience Key Responsibilities:

Good to Have:

Behavioural Competencies:

What We Can Offer You:

Why work for AtkinsR alis

We at AtkinsR alis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.

Meeting Your Needs:

To help you get the most out of life in and outside of work, we offer employees Total Reward .
Making sure youre supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we ll discuss any adjustments you might need.

Additional Information:

We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.

Link: Equality, diversity inclusion | Atkins India (atkinsrealis.com)

At AtkinsR alis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.