Tele Sales - Voice Process

Roles and Responsibilities

• Attend calls & emails to provide the response to inquiries
• Provide consistent support to the callers and clients
• Follow-up the potential inquiries and conversion
• Organize the site visit to the potential inquiries/positive clients
• Co-ordination with all service providers and partners
• Smooth relationship with all departments in ATHULYA
• Ensure the TAT responds to the queries
• Promote the services to the new clients and ensure their satisfaction
• Complete back-end support to all the internal and external team members
• Build positive relationships by going above and beyond with customer service, ensuring that all queries are handled appropriately
• Co-ordination with the patient completely from end-to-end services
• Meet daily qualitative and quantitative targets for yourself , and achieve all objectives for service, productivity, and quality
• Create and maintain record of activities on daily basis as per company requirements.
• Leverage data and insights gathered by the call center to recommend and influence process improvements.