Sales Training Officer

Youll be our: Sales trainer

youll be based at: Bangalore Office

youll be Aligned with: Sales Training Manager

you’ll be A member of: Talent Development

What will I be doing at Ather?

• Conduct New Hire Training for Sales & CRE’s for both Company owned and Retail Partners
• Design the modules for and conduct short-burst refresher training for Relationship Managers in the Customer Service team, at regular intervals
• Improve customer-satisfaction ratings by providing training on business communication and thereby ensuring an increase in the Net Promoter scores
• Provide need-based training post listening to calls and identifying the areas of opportunity
• Continuously review training material and update obsolete concepts and processes
• Participate in team huddles and provide communication updates
• Responsible for building relationships and understanding the training needs of the Customer Service team and any other team as and when the need arises
• Collaborate with the Customer Service Quality team to obtain training needs. Conduct training needs analysis.
• Indulge in calibration process with the quality team
• Provide immediate feedback/ coaching for the agent on the audited call
• Share and update the teams regarding new process and policy changes through the creation of relevant training modules
• Create an OJT training plan to keep the team motivated and improve performance
• Support the hiring of CSEs & RMs
• Run customer engagement initiatives within Customer service and sales in collaboration with the CX teams

What kind of experience & skills do I need for this role?

• 2-4 years of experience in sales for automobile dealers or OEM
• At least 18 months of experience in classroom training delivery
• Excellent English & Tamil communication, presentation, and facilitation skills
• Knowledge of tools such as LMS, Google suite, authoring tools for content creation

Some attributes that you bring to this role?

• Highly organized, detail-oriented, patient & action-oriented
• Strong skills in relationship building and interacting with people
• An ability to pursue goals, take action, and multitask changing priorities