Senior Manager - Business Process Improvement

Job Title: Senior Manager - Business Process Improvement

Career Level - E

Introduction to role

Are you ready to lead and manage initiatives that will optimize and streamline business processes across our organizationAs a Sr Manager in Business Process Improvement, you will focus on IT business process management, collaborating with cross-functional teams to drive innovative solutions. Join us and make a significant impact by developing and implementing strategies that align with our organizational goals and objectives.

• Lead and manage initiatives to optimize and streamline business processes across the organization, with a focus on IT business process management.

• Collaborate with IT and cross-functional teams to identify areas for process improvement and drive innovative solutions.

• Develop and implement business process improvement strategies in line with organizational goals and objectives.

• Analyze existing processes and workflows to identify inefficiencies and recommend enhancements.

• Be responsible for the execution of IT process improvement projects, ensuring timely delivery and alignment with business needs.

• Utilize data-driven methodologies to measure process governance, performance, and impact.

• Prepare and present reports to senior leadership on the process improvement initiatives and outcomes.

• Stay updated on industry trends and standard methodologies in process excellence and incorporate relevant insights into daily work routines.

• Proven experience in business process improvement and IT business process management.

• Strong analytical skills and experience utilizing data to drive decision-making.

• Excellent project management skills with the ability to manage multiple IT projects simultaneously.

• Proficiency in process improvement methodologies such as Lean, Six Sigma, or Kaizen, with application in IT.

• Strong leadership skills with the ability to influence and engage team members at all levels, particularly within IT.

• Exceptional communication and interpersonal skills.

• Ability to work hands-on with IT teams to implement changes and get results.

• Experience in a senior management role within a process excellence or operational excellence function.

• Familiarity with process management tools and software such as BIC, Nimbus, etc.

• Experience with change management practices and principles.

• Ability to adapt to a fast-paced and dynamic work environment.