Engineer - IT Support

Job Title: Engineer - IT Support

GCL: C2

Introduction to role

Responsible for the end user experience and delivery of end user IT services, this role will perform the day-to-day front of house onsite IT activities to ensure Customer Experience, Service Excellence & Design, and Site IT Technical Team objectives are met. You will be accountable for ensuring the effective delivery of Corporate IT ETS (Enterprise Technology Services) services to our global customers through the Global AskIT service and the effective delivery of deskside support services. This means delivering various tasks such as incident and/or demand management, AskIT (including customer service), acting as hands & eyes for the central teams, process alignment, service improvements and satisfaction measures, asset management, and stock inventory of any IT equipment on site to support Joiners, Movers, and Leavers processes. Additionally, you will handle any other key processes that contribute to the overall customer experience of our IT services.

This is a specialist role provided via an AskIT desk on key sites where customers can walk up to resolve problems, get training, try new devices, or borrow peripherals. The AskIT desk must be welcoming to the customer so that it is the go-to place for IT Services.

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At AstraZeneca, youll be working with cutting-edge technology that sets us apart. Our work has a direct impact on patients by transforming our ability to develop life-changing medicines. We empower our business to perform at its peak by combining leading digital technology platforms with data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Shape your own path with support all the way while contributing to something far bigger.

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