Executive.CRM.MIMS Hospital Kottakkal

Database Management : Managing customer data, including contact details, purchase history, interactions, and preferences, within the CRM system. Data Entry and Maintenance : Ensuring accurate and up-to-date data entry into the CRM system, including new customer records and updating existing ones. Customer Segmentation : Analyzing customer data to segment the customer base based on various criteria, such as demographics, buying behavior, and preferences. Customer Communication : Coordinating and managing communication with customers through various channels, such as email, phone, or direct mail. Customer Engagement : Developing strategies to engage customers, such as personalized offers, loyalty programs, and targeted marketing campaigns. CRM System Customization : Customizing the CRM system to meet the specific needs and requirements of the organization and its customer management processes. Reporting and Analysis : Generating reports and analyzing customer data to identify trends, opportunities, and areas for improvement. Integration with other Systems : Collaborating with IT teams to integrate the CRM system with other business systems, such as sales, marketing, and customer support.