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Associate Technical Support Specialist (Onsite)
4-6 years
₹ 6.55 - 12.08639L/yr (AmbitionBox estimate)
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Associate Technical Support Specialist (Onsite)
Mitel
posted 24d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- A Technical Support Specialist plays a crucial role in providing technical assistance and support to customers and end-users
- They help troubleshoot and resolve technical issues, answer inquiries, and provide guidance on the use of hardware, software, and other technical products or services
- Responsibilities:Customer Support: Provide technical assistance and support to customers via phone, email, or chat
- Respond to inquiries promptly, troubleshoot technical issues, and guide customers in resolving problems related to hardware, software, or other technical products
- Issue Resolution: Identify, diagnose, and troubleshoot technical problems reported by customers
- Resolve issues through effective problem-solving techniques, including remote troubleshooting, knowledge base utilization, and collaboration with internal teams
- Technical Documentation: Create and maintain detailed documentation of common technical issues, troubleshooting steps, and solutions
- Contribute to knowledge base articles, FAQs, and user guides to improve self-help resources for customers and the support team
- Escalation Management: Escalate complex or unresolved technical issues to higher-level support teams or specialized departments
- Ensure proper documentation and communication of escalated cases to ensure timely resolution
- Product Knowledge and Training: Maintain up-to-date knowledge of the company's products, services, and technologies
- Stay informed about new releases, features, and updates
- Provide training and guidance to customers on the use of software applications or technical products
Employment Type: Full Time, Permanent
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