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PB Partners

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3.9

based on 34 Reviews

1 PB Partners Associate Service Consultant Job

Associate Service Consultant

PB Partners

3.9

based on 34 Reviews

0-2 years

Gurgaon / Gurugram

1 vacancy

Associate Service Consultant

PB Partners

posted 27d ago

Job Role Insights

Fixed timing

Job Description

1. Endorsement Management:
Handle policy endorsements efficiently, ensuring accuracy and compliance with insurance regulations.
Update policy details as per client requests and maintain meticulous records. 2. Mapping and Coordination:
Coordinate seamlessly with insurance partners and companies to ensure smooth processing of policies.
Facilitate effective communication between agency channels and insurance stakeholders. 3. Follow
Up Procedures:
Implement proactive follow
up mechanisms to track policy status and address client queries promptly.
Monitor timelines to ensure timely policy renewals and adherence to industry standards. 4. Claims Assistance:
Assist clients in navigating the claims process, offering support and guidance when needed.
Collaborate with insurance partners to expedite and resolve claim
related issues. 5. Escalation Handling:
Handle and resolve escalated customer issues in a timely and professional manner.
Implement strategies to prevent recurrence of escalations and improve overall customer satisfaction. 6. Policy Issuance:
Oversee the end
to
end process of policy issuance, ensuring accuracy and compliance.
Collaborate with internal teams to streamline and enhance policy issuance procedures. 7. Quotation Building:
Generate quotations using multiple insurance portals, ensuring accuracy and competitiveness.
Stay updated on product offerings and market trends to provide informed quotations. 8. Inspections and Coordination:
Raise inspections through insurers' portals, coordinating with relevant parties.
Ensure thorough and efficient handling of inspection
related processes. Desired Skills:
In
depth understanding of insurance products, policies, and industry regulations.
Familiarity with various insurance portals and platforms.
Excellent verbal and written communication skills.
Ability to convey complex information in a clear and concise manner.
Strong customer
centric approach with a commitment to providing exceptional service.
Proven ability to handle customer inquiries and resolve issues effectively.
Ability to collaborate seamlessly with internal teams, agency channels, and insurance partners.
Foster a positive and cooperative work environment.
Exceptional organizational and multitasking abilities.
Capability to manage and prioritize tasks in a fast
paced environment.
Analytical mind
set with strong problem
solving skills.
Proactive approach to identifying and addressing potential challenges.
Proficient in using insurance software, CRM tools, and Microsoft Office applications.
Quick learner with the ability to adapt to new technologies

Employment Type: Full Time, Permanent

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What Associate Service Consultant at PB Partners are saying

1.0

Rating based on 1 Associate Service Consultant review

Anonymous · Voice / Blended in Gurgaon/Gurugram, Haryana

Likes

You can learn,but work pressure is too much

Dislikes

Too much work pressure,personally I was suffering from jaundice and when I ask them 30 days time to recover,they didn't wait for me,asked me by HR department too resign forcefully.(Aarti negi was HR)

Read 1 review