Hiring For Associate For query handling processes in Insurance/ IB

The profile is to deal with post offer queries from the brokers and solicitors once offer is issued by the Underwriting assistant which is part of the loan origination process.

Role & responsibilities:

• Undergo process training and clear assessments and OJT before working on live production
• Production work will include:
• checking Offer expiry status and change if required checking Solicitors details and change if required
• Checking on Administration details/offer condition and retention details if required
• Review email and make changes to the product/fee/tenure/applicant information as per broker request
• flag cases back to UWA where changes required
• Verifying Certificate of title and release funds via spreadsheet
• ability to work in a time bound process and maintain expected quality and service levels
• Quick thinking and decision-making ability
• Should be flexible in extending shift hours on a need basis including providing coverage on Saturdays basis schedules
• Comply with quality and security processes defined for the engagement

Preferred candidate profile

• Excellent verbal & written communication
• Very strong interpretation and articulation skills
• Excellent Keyboard skills and should be familiar with working on a laptop
• Strong typing skills with a minimum of 45 words per minute
• Ability to adapt and work in a processing environment
• 100% shift adherence and demonstrate flexibility to work in shifts
• Compliance to pre-defined schedule and break adherence as provided
• Self-Work Organization
• 1-2 Years experience in a query handling processes in Insurance/Investing banking sector

Good to have:

• Understanding of UK Mortgage process
• Experience in working with a UK client
• Working in a live Service Level process

Work location- Ghansoli ( Work from office only)

Interested candidates please share resumes on shrenika.thube@wipro.com