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3 Epsilon Associate Jobs

Associate IT Local Support L2

2-4 years

₹ 6 - 10.1L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Associate IT Local Support L2

Epsilon

posted 5d ago

Job Description

Company Description Positioned at Publicis Groupes core, Epsilon is a leader in interaction management, empowering brands to transform ordinary customer experiences into meaningful, human experiences. Through a connected suite of products and services, Epsilon combines leading-edge identity management, industrial strength data and technology expertise with big brand acumen gained over five decades working with the industry s top brands. Our human-powered, data-led marketing delivers unmatched depth, breadth and scale to help brands turn meaningful human interactions into exceptional business outcomes. Overview a) Installation, configuration & maintenance of local infrastructure (i.e. desktop, server, hardware, OS, software, telephony & networking) b) Identify, analyse, troubleshoot & resolve IT incidents & service requests within specified agreed SLA timeframes c) Provide support, direction for the IT Field support team and ensure the correct operational (e.g. incident, request, change, problem management) processes and procedures are adhered to at all times d) Assist with ticket management, reporting & SLA adherence in the IT Service Management tool (e.g. Service Now) e) Take ownership of any issues/escalations raised by the agency customer community f) Actively engage with the User community of all agencies, to develop credibility, understand requirements and anticipate needs g) Work closely with the IT Solution Centre and functional teams to ensure an up to date understanding of local IT environment and customer requirements h) Support and, when necessary, take the lead on Groupe initiatives/projects and operational matters as and when required i) Support and, when necessary, lead compliance and risk remediation work j) Assist IT country manager, as required, with procurement and budget processes Qualifications Proven technology skills - Microsoft (AD, O365, MS Office), Apple, HW management, Networking


Employment Type: Full Time, Permanent

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What Associate at Epsilon are saying

3.5
 Rating based on 2 Associate reviews

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Read 2 Associate reviews

Associate salary at Epsilon

reported by 11 employees with 1-5 years exp.
₹4.3 L/yr - ₹12.5 L/yr
6% more than the average Associate Salary in India
View more details

What Epsilon employees are saying about work life

based on 664 employees
78%
85%
80%
79%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Epsilon Benefits

Submitted by Company
Work from home program
Insurance
Employee assistance program
Submitted by Employees
Work From Home
Team Outings
Health Insurance
Cafeteria
Free Transport
Gymnasium +6 more
View more benefits

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Epsilon Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru, Karnataka Office
Floors 8-10, HUB 1 Building of SEZ Towers, Karle Town Centre, Nagavara, Bengaluru, 560045, India Bangalore / Bengaluru, Karnataka

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