Associate Manager Infrastructure Services-3

Job Description:

Experience

• At least 7-9 years of relevant industry experience in AD and Supporting Technologies
• Operational outsourcing experience
• Global Customer remote management experience.

Skills

• Team player: Ability and willingness to motivate and support others
• Excellent customer handling and presentation skills.
• Excellent spoken and written English proficiency
• Excellent Analytical, troubleshooting and Documentation skills.
• Flexible, self-motivated with the ability to work under pressure in an International and culturally diverse organization.
• Willing to work on 24X7 rotational shifts
• MCSE, ITIL V3 Foundation certified are preferable.

Technical Skills

• Windows 2008/2012/2016/2019/2022 Active Directory working knowledge
• Installation and configuration of Active Directory domain controllers.
• Perform AD server configuration according to installation check list
• Deployment of MS security hotfixes
• To perform upgrade of Active Directory environment, apply change management process
• Manage the system properties, system policies and services on active directory top level domain structure and to delegate control/administration on active directory lower level domain structure.
• Managing \ Performing \Troubleshooting , schema updates
• Management of Active Directory domain controller FSMO roles
• Managing \ Performing \Troubleshooting of Group policy objects (GPO)
• Add, remove and configure Active Directory sites, sitelinks and subnets
• Authorization of DHCP servers
• Managing \ Performing \Troubleshooting File Replication service (FRS)
• Diagnose and resolve problems associated with the Directory Replication service
• Configure and manage the AD DNS services
• Managing \ Performing \Troubleshooting TS license service on Active Directory domain controllers
• Create or remove Trust relationships
• Configure and manage the Directory Replication service
• AD Disaster recovery
• Ensure the overall security of the Active Directory domain.
• Conducting root cause analysis
• Perform Problem Management
• Scripting knowledge /experience in VB Script, PowerShell.
• Knowledge on ADAM / PKI and Quest Recovery tools will be added advantage
• Deep level troubleshooting skills on Active Directory and core infrastructure services like DNS/DHCP
• Deep level troubleshooting skills on Azure AD/Entra Connect.
• Working Knowledge of AD Federation Services (ADFS 2.0 & 3.0).
• Installation and configuration of Active Directory/ADFS
• PKI knowledge.
• Working knowledge of Certificate on ADFS/ADFS Proxy Server.
• Perform ADFS configuration according to installation check list.
• Configure relying party trusts and Addition/Modification/Deletion of claims.
• Configuration of Claim Provider Trust.
• Monitoring and alerting Tools support - Resolving issues raised from OVO alerting.
• DR Exercise - Perform full Disaster recovery failover testing, Ensuring ADFS functionality in the event of a DR situation.
• Proving ADFS Metadata to Application Team.
• Providing XML Application Metadata to AD Team.
• Configure and managing \ Performing \Troubleshooting Entra Connect server.
• Managing \ Performing \Troubleshooting Entra connect Sync issues.
• Configure sync rules and transformation rules.
• Ensuring successful sync to cloud.
• Knowledge on Migration tools (ADMT/Quest ODM/Binary Tree)

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