Upload Button Icon Add office photos
filter salaries All Filters

1 Sphera Solutions Associate Cloud Support Engineer Job

Associate Cloud Support Engineer

1-3 years

₹ 7 - 9.8L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Associate Cloud Support Engineer

Sphera Solutions

posted 11d ago

Job Description

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.
Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.
We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
Responsibilities:
  • Provide support for Sphera Cloud product suite, Cloud platform, and its underlying technologies t o carry out the primary goal of monitoring & triaging the incidents.
  • Front line support for Cloud Monitoring - Infrastructure and Application
  • Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
  • Responsible for operational support, front-line management of incidents or escalation points
  • Participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred)
  • Develop, implement, Support and expand technical documentation of processes and procedures
  • Utilize monitoring tools to proactively identify problems with systems, applications and networks.
  • Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and prompt manner
  • Adhere to right policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support.
  • Able to present and communicate effectively on key findings to peers, management, and other stakeholders to keep positive and effective relationships.
Requirements:
  • Team player with great interpersonal and communication skills
  • Phenomenal customer handling skills
  • Ability to w ork within a global cloud operation support team covering 24x7x365
  • Ability to learn new emerging technologies
  • Knowledge and/or working experience with any Public Cloud Vendors, Preferably Azure
  • Ability to work in a dynamic, fast-moving, and growing environment .
Qualifications:
  • Good knowledge of Cloud Technologies and related emerging Technologies.
  • ITIL exposure and understanding .
  • Product Certification ( AZ-900/ AZ-104) will be an added advantage.


Employment Type: Full Time, Permanent

Read full job description

Sphera Solutions Interview Questions & Tips

Prepare for Sphera Solutions roles with real interview advice

What Associate Cloud Support Engineer at Sphera Solutions are saying

Associate Cloud Support Engineer salary at Sphera Solutions

reported by 7 employees with 1-3 years exp.
₹7 L/yr - ₹9.8 L/yr
96% more than the average Associate Cloud Support Engineer Salary in India
View more details

What Sphera Solutions employees are saying about work life

based on 39 employees
81%
79%
83%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Sphera Solutions Benefits

Health Insurance
Free Transport
Cafeteria
Work From Home
Education Assistance
Job Training +6 more
View more benefits

Compare Sphera Solutions with

ECOSYS

4.9
Compare

Intelegain Technologies

4.0
Compare

Gensuite Software Systems

3.9
Compare

ProcessMAP

3.8
Compare

Yodlee

3.8
Compare

Bravura Solutions

3.9
Compare

Fingent

4.4
Compare

CloudMoyo

4.1
Compare

TEOCO Software

3.9
Compare

BUDDI.AI

3.7
Compare

ValGenesis

3.4
Compare

Amagi Media Labs

3.3
Compare

Annet Technologies

3.8
Compare

Newt Global

4.0
Compare

Acuvate Software

3.4
Compare

Digital Nirvana Information Systems

3.8
Compare

Deepija Telecom

4.2
Compare

3Pillar Global

3.4
Compare

BrowserStack

3.7
Compare

42Gears Mobility Systems

4.3
Compare

Similar Jobs for you

Document Specialist at ProArch Technology Services

Hyderabad / Secunderabad

3-5 Yrs

₹ 6-9 LPA

Project Engineer at Synthetic Drugs Intermediates

Vadodara

1-4 Yrs

₹ 5-9 LPA

Mate at TaskUs

Mohali

1-7 Yrs

₹ 3-7 LPA

Mate at TaskUs

Gurgaon / Gurugram

2-7 Yrs

₹ 4-9 LPA

Principal Engineer at Turing

Remote

3-7 Yrs

₹ 5-9 LPA

Lead Data Engineer at Turing

Remote

3-7 Yrs

₹ 5-9 LPA

Operations Manager at Pragtech

Pune, Cochin/Ernakulam/Kochi

3-8 Yrs

₹ 5-10 LPA

Technical Support at St. Johns Research Institute

Bangalore / Bengaluru

1-6 Yrs

₹ 3-8 LPA

PV Associate at Indivirtus

Mohali

3-5 Yrs

₹ 5-7 LPA

Skills Trainer at WIPL

Jaipur

1-6 Yrs

₹ 3-8 LPA

Associate Cloud Support Engineer

1-3 Yrs

Bangalore / Bengaluru

12d ago·via naukri.com
write
Share an Interview