Associate Assistant Manager

About Info Edge

InfoEdge’s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers.

At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About BU:

Naukri.com Naukri is India’s market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails.

Title: Executive/ Associate Senior Executive / Senior Executive

Required Educational Qualification: Any Graduate/Post Graduate

Desired Experience: 0-4 years

Job Objective: The objective of this role is to sell customized services to job seekers and help them expedite their job search.

Job Description:

● Connect and engage with pre generated leads via outbound calls (approx. 80-100 calls)

● Reach out to new customers and explain to them the benefits of Naukri FastForward services

● Initiate repeat sales by follow up phone calls from existing customers

● Develop in-depth knowledge of products and services to make suitable recommendations based on customer needs

● Continually meeting or exceeding daily and monthly targets with respect to call volume and sales

● Achieve sales targets by new customer acquisition and ensure growth / revenue from existing customers

● Adhere to quality standards and processes within defined metrics

Required Skills:

● Good communication skills

● Active listening skills

● Strong convincing skills

● Client handling skills

● Ability to handle stress and rejection in soliciting clients

● Flexibility with rotation offs

Desired Skills:

● Prior experience in sales/business development/voice process will be preferred

● Solution oriented with effective problem solving skills

● Knowledge of various online portals will be an added advantage

Job Description:

• Work on system qualified and high income Leads of already registered users to convert them from Free to Paid or Upgrade.
• Sell membership plans over any of these communication channels - phone/chat/video call and update all the details accurately in the CRM software.
• Achieve sales targets by counseling the registered users of Jeevansathi.com by selling High-Value packs.
• Maintain communication quality standards as per the defined metrics.
• Maximize profitability by ensuring higher conversion of leads from calls and chat.

Required Skills:

• Excellent communication skills (both written as well as verbal)
• Active listening skills
• Strong convincing skills
• Client handling skills
• Chat proficiency
• Comfortable with Rotation Offs

WFH (Work from home) after mandatory 3 months training in WFO (Work from office) mode, and afterwards depending on performance, either WFH or WFO.