Kotak Bank - Senior Manager/Assistant Vice President - RRM FIU - Digital Fraud Investigations (4-10 yrs)

- Thorough knowledge of Branch Banking processes/systems/controls / digital banking and trends observed with respect to digital/cards and other banking frauds.

- Good rapport and connection with Law authorities in the region.

- Thorough knowledge on regulatory requirements on handling frauds

- Raise queries/alerts to the concerned for appropriate action and mitigate the risks.

- Liaising with Branches, various departments, vendors, banks, wallet companies for logical closure to alerts/ queries raised and ensure recovering disputed amounts.

- Sending rejection letters to the customers for the fraud cases reported

- Immediate action on the Unusual Event raised and ensure end to end investigation and closure within required TAT.

- Recommend Process changes basis learning

- Tracking & follow up on the Unusual Events & Incidents to ensure timely closure

- Analysis & creation of Dashboard on Unusual Events, Incidents, etc. for submission to Mgmt.

- Regular updating of NCIF & CIBIL

- Handling internal as well as external communications

- Excellent written and oral communication skills

Job Requirement

- Minimum 4 years of work experience in Digital investigation Role and around 10 Yrs of overall Banking experience

- Strong analytical, communication & follow-up skills

- Good knowledge of Ms Excel, Ms Word & PowerPoint

- Capability of pre-empting risks & trend and eye for details.

- Should be Self-motivated & takes initiatives Capability of pre-empting possible violation of KYC /controls/processes

- Capability of pre-empting risk lines & trends through data.

- Strong follow-up ability & keenness/ Proficient in Excel.

- Good presentation and networking skills.