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1 Assistant Manager WFM Job

Assistant Manager - WFM

6-11 years

₹ 10 - 12L/yr

Hyderabad / Secunderabad, Bangalore / Bengaluru

1 vacancy

Assistant Manager - WFM

Pole To Win

posted 28d ago

Job Description

Role & responsibilities


• Workforce Planning: Develop and implement workforce plans to ensure optimal staffing levels and resource allocation.

  • Scheduling: Create and manage employee schedules, ensuring adequate coverage and compliance with labor laws.
  • Forecasting: Analyze historical data and trends to forecast staffing needs and workload demands.
  • Performance Monitoring: Monitor and analyze key performance indicators (KPIs) related to workforce management, providing insights and recommendations for improvement.
  • Reporting: Generate and maintain reports on workforce metrics, including attendance, productivity, and utilization.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
  • Team Leadership: Supervise and mentor a team of WFM analysts, providing guidance, support, and performance feedback.
  • Collaboration: Work closely with cross-functional teams, including HR, operations, and finance, to ensure alignment with business goals.
  • Compliance: Ensure compliance with company policies, labor laws, and industry regulations.
  • Technology Utilization: Utilize WFM software and tools to streamline processes and improve accuracy.

Preferred candidate profile

  • Experience in people management
  • Bachelors Degree in a quantitative field (math, statistics or equivalent)
  • 5 years experience in WFM in BPO industry.
  • Experience in building and analyzing models for forecasting and headcount optimization.
  • Experience in Capacity Planning, Scheduling & Rostering.
  • Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment.
  • Proficient in advanced usage of Microsoft Excel.
  • Excellent communication skills.


Perks and benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• A dynamic and supportive work environment.




Employment Type: Full Time, Permanent

Read full job description

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What Assistant Manager WFM at Pole To Win are saying

What Pole To Win employees are saying about work life

based on 357 employees
52%
66%
68%
57%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Pole To Win Benefits

Cafeteria
Free Transport
Health Insurance
Work From Home
Soft Skill Training
Job Training +6 more
View more benefits

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28d ago·via naukri.com
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