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HSBC Group

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4.0

based on 4.5k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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2 HSBC Group Assistant Manager Jobs

Assistant Manager

4-9 years

₹ 4.5 - 11L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Assistant Manager

HSBC Group

posted 12d ago

Job Description

  • Handles general customer contacts in a contact centre environment typically on multiple products and or proposition
  • Provides high quality service to achieve maximum customer satisfaction by ensuring the completion of Video Customer Identification Process (VCIP) journey at first contact, where possible
  • Takes ownership and initiative to complete steps involved for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance
Principal Accountabilities
  • Enable customers to submit their KYC information through a video call from any place of their convenience ensuring compliance, faster on-boarding and minimize time to revenue.
  • Provide excellent customer service to customers by face to face interaction to expedite the KYC process
  • Act as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
  • Perform Customer Due Diligence as per the laid down guidelines in Standard Operating Procedure
  • Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations Functional Instruction Manual
  • Maintain HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner
  • Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed
  • Optimize relations with regulators
Requirements
  • Minimum Graduation or as required for the role, whichever is higher
  • Must be proficient in language(s) required by the process
  • Open to work in flexible shifting schedules
  • Ability to work in a high-volume, fast paced environment is required
  • Proficiency with personal computers and basic software packages and specialised applications
  • Excellent communication skills

Employment Type: Full Time, Permanent

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HSBC Group Interview Questions & Tips

Prepare for HSBC Group Assistant Manager roles with real interview advice

Top HSBC Group Assistant Manager Interview Questions

Q1. What is sox. Types of risk.
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Q2. 3 strengths and 3 Weaknesses
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Q3. Golden rules of accounting
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What Assistant Manager at HSBC Group are saying

3.8
 Rating based on 286 Assistant Manager reviews

Likes

If your boss is a good person and supports the one who has skills and experience and wishes to push you ahead only based on those, and not caste colour or creed. Doesn't get manipulated by staffs that come from their previous team. Then you will grow very quick in the organisation

Dislikes

Once a person is easy to manipulate and is toxic is nature tries to pull you down even if you are the best person, then it's difficult to even breathe in the organisation. No HR no higher person no one can help you all you can do it try and get out.

Read 286 reviews

Assistant Manager salary at HSBC Group

reported by 2.7k employees
₹4.5 L/yr - ₹15 L/yr
8% more than the average Assistant Manager Salary in India
View more details

What HSBC Group employees are saying about work life

based on 4.5k employees
65%
84%
75%
83%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

HSBC Group Benefits

Free Transport
Health Insurance
Cafeteria
Work From Home
Soft Skill Training
Job Training +6 more
View more benefits

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HSBC Group Mumbai Office Location

View all
Mumbai Office
HSBC, 52/60, MG Road, Fort Mumbai
Maharashtra 400001

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