ASST. MANAGER / BUSINESS MANAGER - BEAUTIFUL HOMES SERVICE

External Job Description

Job Purpose: The position is that of a Assistant Manager for BHS primarily responsible for one unit consisting of sales, design and measurement teams The individual will be the owner of P&L for the Unit and responsible for driving of business, ensuring coordination between teams, interactions with customers and other stakeholders to establish BHS as the foremost interior design service offering    Business Responsibility Areas: Business objectives:  1    Annual achievement of verifying and causative milestones and working on actionables accordingly 2    Generation of pathways to achieve annual promise through various channels digital, local, reference and Pro 3    Ensuring TAT of design to execution is diligently followed and translation into regular collection and tracking of the same 4    Increase penetration of AP Products and AP tie ups: Including Sleek, Bath, Furniture, Lighting etc 5    Ownership of Unit P&L: Gross margins at site level, AP Product penetration, control of manpower costs 6    Establish BHS as a preferred execution partner for Identified ID firms and Check and review adequacy of ID firms enrolled in BHS alongside periodic reviews 7    Ensure top service delivery to drive firm depth 8    Maintain high NPS score: analyse for regular improvements, address concerns 9    Team training and capability building to effectively engage with customers, execution and design related 10    Driving customer satisfaction, actively seek feedbacks and suggestions and monitoring of the actions 11    Detailed work schedule preparation to be monitored with execution team and conduct weekly reviews 12    Interaction with the channel dealer, contractor, architects for insights and feedback on regular improvement of BHS offerings   Key Interactions: Internal  :  Marketing, Retail, Supply Chain, Commercial, Services External   : Vendors, Applicators, Contractors, Architects, Consultants and Clients   Role Requirements / Specifications: Qualifications    Essential •    Graphic/ interior designing course/architecture preferred •    Managerial experience in driving ownership of sales and design units in a formalized setup •    Minimum of 50% marks throughout the education milestones •    Graduation and Post-Graduation must be through a full time course