EasyRewardz - Assistant Manager - Customer Success (2-5 yrs)

Roles and Responsibilities :

- Deliver leadership to the highest possible standards on all loyalty/CRM related activity to the account: both thought and execution is sought.

- Manage all financial matters regarding the account, including deliverables within budgets and revenue targets. Ensure all matters related to collections are conducted in a timely manner.

- Maximize revenue potential for the organization through the client partnership. Grow the services and offerings that the organization provides to the client

- Using the organization resources and other sources, bring further elements to the loyalty program that would help the client fulfill its objectives

- Liaise directly with the client, including when required with the senior management

- Convey progress on the account including presenting to the client periodically on achievements and growth.

- Build case studies that can be used both with the client and within the organization to demonstrate the effects of loyalty and working with the organization.

Experience & Skills :

- Good knowledge of loyalty, CRM and/or marketing strategy preferably in Retail set up

- Total 2 - 5 Years experience (Minimum 1 - 2 Years Managerial experience)

- Eye for details and very strong execution and operational skills

- Good relationship builder with polish and gravitas

Travel :

- Very less. Only on a need be basis to engage with the Client