Information Developer II

Rocket Software is a leading global developer of software products that help corporations, government agencies, and other organizations reach their technology and business goals. Thirteen-hundred Rocketeers on five continents build and deliver mission-critical solutions for more than ten-thousand customers and partners.

Rocket Software is looking for a dynamic Information Developer II to join our vibrant, global content team. Exhibiting a deep understanding of user and business goals, the ideal candidate crafts easy-to-use, effective content that contributes to customer success at every stage of the user journey.

• Develops product content for one or more software products
• Writes content that is focused on user goals and is accurate, complete, clear, concise, and grammatically correct
• Takes occasional guidance from the manager or team lead to write new content or update existing content
• Independently uses and resolves basic problems that occur while working with authoring tools (oXygen XML Editor, DITA), source control tools, and other job-related technology
• Identifies and recommends improvements to style guides and processes
• With support from a Project Lead or Senior Information Developer, delivers UI text, context-sensitive help, videos, guided tours, along with conventional help
• Exhibits an understanding of the products, industry, and business domain
• Works closely with an editor on content deliverables; uses assigned checklists to perform self-edits
• Tests all content in an installed, pre-release version of the products.

• Bachelor s degree in Technical Communication, Journalism, English, or a technical discipline
• 2+ years of experience in working as an Information Developer
• Fluency in plain English, minimalism, and structured authoring
• Ability to quickly learn new tools and technologies
• Passion for enhancing the product experience
• Self-motivated, detail-oriented team-player with excellent time-management and organizational skills
• Proven ability to meet strict deadlines, prioritize work, and manage multiple assignments
• Ability to think critically about the user journey and develop appropriate content

• Experience with DITA and HTML
• Knowledge of JSON, JavaScript, Markdown, or CSS
• Knowledge of video creation and graphic creation
• Knowledge of and ability to work in command line environments
• Knowledge of platforms, such as UNIX including Linux, IBM i, and IBM z

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