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9 Aryaka Networks Jobs
Technical Support Engineer lll
0-3 years
₹ 8.3 - 9.18L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer lll
Aryaka Networks
posted 12d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Team Player with positive mental attitude.
Excellent written and verbal communication skills.
Excellent analytical and problems solving skills.
Hard working, focused and result orientation personality required.
Able to handle the work independently with less supervision
Technical Skills Required-
Provide pre and post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
Provide on-call support on an as needed basis
Bachelor s Degree in Computer Science, Information Technology or similar
4+ plus years of related experience
Strong in networking fundamentals like TCP/IP, ARP, DNS, DHCP etc
Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required
In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
Experience with security (IPSEC, SSL-VPN, NAT, GRE)
Prior experience in similar vendor Technical Support Centre
Experience with Authentication Protocols a plus (Radius / TACACS)
Experience with Windows Linux (any flavour) a plus
Experience with Palo Alto, Cisco, Checkpoint, Juniper, Fortinet products a plus
Experience with Remote Access VPN like Cisco AnyConnect, Pulse Secure
Experience on Cloud Security like Zscaler, Palo-Alto Prisma
Knowledge on AWS, Azure or Similar a plus
Excellent written and verbal communication skills
Fluent knowledge of English
Willing to work in shifts(24/7)
Excellent written and verbal communication skills.
Excellent analytical and problems solving skills.
Hard working, focused and result orientation personality required.
Able to handle the work independently with less supervision
Technical Skills Required-
Provide pre and post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
Provide on-call support on an as needed basis
Bachelor s Degree in Computer Science, Information Technology or similar
4+ plus years of related experience
Strong in networking fundamentals like TCP/IP, ARP, DNS, DHCP etc
Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required
In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
Experience with security (IPSEC, SSL-VPN, NAT, GRE)
Prior experience in similar vendor Technical Support Centre
Experience with Authentication Protocols a plus (Radius / TACACS)
Experience with Windows Linux (any flavour) a plus
Experience with Palo Alto, Cisco, Checkpoint, Juniper, Fortinet products a plus
Experience with Remote Access VPN like Cisco AnyConnect, Pulse Secure
Experience on Cloud Security like Zscaler, Palo-Alto Prisma
Knowledge on AWS, Azure or Similar a plus
Excellent written and verbal communication skills
Fluent knowledge of English
Willing to work in shifts(24/7)
Bird s eye view of your role -
Proactively identify, diagnose, analyze and troubleshoot the issues on customer networks as well as Aryaka Core Networks.
Taking over escalated issues from L1s in a timely manner and working with various stakeholders such as customers/engineering to arrive to a swift resolution. Also, if required, appropriately escalate the issues to the next level.
Give constructive feedback on the process and the tools to improvise the same.
What will you bring -
Ensure to assist the Shift L1s with daily working of monitoring basic diagnosing of network related issues and drive them to closure.
Research alternative solutions or workarounds.
What are your performance objectives -
Assist the monitoring and L1 team in monitoring the health of the Aryaka Core Networks and Customer s network.
Diagnosing the escalated network issues working with various stakeholders such as customers, engineering, vendors etc. and reporting the same.
Escalating to Technical Leads/Escalation Engineers follow-up on the issue for closure.
Proactive Problem Management of certain critical accounts.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Engineer roles with real interview advice
People are getting interviews at Aryaka Networks through
People are getting interviews through
(based on 6 Aryaka Networks interviews)
Job Portal
Referral
Campus Placement
49%
17%
17%
17% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Aryaka Networks are saying
Rating based on 1 Technical Support Engineer
review
Anonymous · Support
in Bengaluru/Bangalore, Karnataka
Likes
Worst company. No proper management. If anyone what spoli
Dislikes
Everything is pathetic.
Read 1 reviewTechnical Support Engineer salary at Aryaka Networks
reported by
18
employees
₹6.5
L/yr - ₹10
L/yr
83%
more
than the average Technical Support Engineer Salary in India
View more details
What Aryaka Networks employees are saying about work life
based on 47 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Aryaka Networks Benefits
View more benefits
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