Cluster Manager (EBO)

Job Summary:
The Cluster Manager for the Retail EBO (Exclusive Brand Outlet) Channel will oversee the operations, performance, and growth of multiple stores within a designated cluster. This role requires a strategic and hands-on leader who can drive sales, ensure operational excellence, and lead a team of store managers to achieve targets and deliver exceptional customer service.

Key Responsibilities:

1. Operational Management:
• Oversee daily operations across all stores within the cluster, ensuring adherence to company standards and protocols.
• Monitor store performance, including sales, profitability, and customer satisfaction, and take corrective actions when necessary.
• Ensure that all stores comply with company policies, including inventory management, visual merchandising, and health and safety regulations.
2. Sales and Profitability:
• Drive sales growth and profitability by implementing effective sales strategies and promotional activities.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Set and monitor sales targets for each store and ensure they are met or exceeded.
3. Team Leadership and Development:
• Lead, mentor, and develop a team of store managers, providing guidance and support to ensure high levels of performance and engagement.
• Conduct regular performance reviews and provide constructive feedback and coaching.
• Identify training needs and organize relevant training sessions to enhance the skills and knowledge of the team.
4. Customer Experience:
• Ensure that all stores deliver a superior customer experience, aligning with the brands values and customer service standards.
• Handle escalated customer issues and complaints, ensuring prompt and satisfactory resolutions.
• Implement customer feedback mechanisms to continuously improve service levels.
5. Inventory and Merchandising:
• Monitor inventory levels across the cluster and ensure optimal stock management to minimize shrinkage and wastage.
• Work with the merchandising team to ensure that stores are visually appealing and in line with brand guidelines.
• Oversee the implementation of promotional displays and ensure timely execution of marketing initiatives.
6. Reporting and Analysis:
• Prepare regular reports on sales, expenses, and other key performance indicators (KPIs) for review by senior management.
• Analyze operational data to identify trends, challenges, and opportunities for improvement.
• Provide insights and recommendations to senior management based on data analysis and market observations.
7. Compliance and Audit:
• Ensure that all stores comply with company policies, local laws, and industry regulations.
• Conduct regular audits of store operations and take corrective actions where needed.

Qualifications:

• Bachelors degree in Business Administration, Retail Management, or a related field.
• 5+ years of experience in retail management, with a proven track record of managing multiple stores or a region.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Knowledge of retail operations, including inventory management, visual merchandising, and sales strategies.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Additional Information:

• Willingness to travel frequently between stores within the cluster.