NOC Engineer (L2 & L3)

Come and join a 10-year-old, Fastest Growing, IT Managed Services Company in Greater Philadelphia. We are actively hiring, even in the COVID environment. We have open positions at various levels throughout the organization.

About the Company:

At Team logic IT, we provide comprehensive IT Managed services along with premier customer support. We take the worry out of technology by providing the knowledge and skills to keep operations humming along, and we do it one-on-one, side-by-side every step of the way. We dont just fix things; we evaluate current and future needs and deliver the best solution for organizations' processes and objectives. We are the fastest-growing and the largest Master Franchisee in the TeamlogicIT network of 200 locations. We manage 11 territories in the network.

Our Motto is simple yet powerful:

MAKE FANS OUT OF OUR CLIENTS

MAKE FANS OUT OF OUR VENDORS

MAKE FANS OUT OF EACH OTHER

We pride ourselves in creating a family-oriented culture and creating a career path for every employee. We invest all our energy in making sure that you achieve your career goals. We are proudof our Glassdoor Review of 5.0 of employee testimonials.

Check it out yourself.

https://www.glassdoor.com/Reviews/TeamLogic-IT-Newtown-Reviews- EI_IE222125.0,12_IL.13,20_IC1152654.htm

Company Website: https://www.teamlogicit.com/

Position Name: NOC Engineer – L2 & L3

Job Location: Remote (Remote – India)

Roles and Responsibilities:

• Resolve Complex Tickets: Efficiently handle and resolve technical issues across all levels (L2 & L3) with a focus on quality and customer satisfaction.
• Direct Client Communication: Engage with USA clients to understand their technical issues, provide solutions, and ensure smooth communication throughout the process.
• Rotational Shifts: Work in a rotational shift pattern (including weekends, midnight, and mid-day shifts) to provide continuous support coverage.
• Backup Management: Hands-on experience with configuring & monitoring backups for production servers using tools like Datto and Acronis.
• Firewall Security: Manage and troubleshoot Sophos Firewall and related security procedures to ensure network integrity.
• Automation Tools: Leverage tools like Kaseya VSA and Auto Task Automate to streamline tasks and improve operational efficiency.
• Ticket Management: Monitor incoming tickets, prioritize and assign tasks, and ensure timely resolution to meet SLA standards.
• Resource Allocation: Ensure the right resources are assigned to tasks with appropriate time and information to deliver effective support.
• Collaboration: Work closely with clients, support teams, and management to resolve issues and avoid scheduling conflicts.
• Service Board Management: Eliminate overdue and unassigned tickets from the service boards to maintain smooth operations.

Skills and Experience:

• 4+ Years of Experience with Strong background in troubleshooting networks and diagnosing issues related to TCP/IP, DNS, DHCP, and VPN.
• Operating System Expertise: Solid experience working with Microsoft Windows operating systems.
• Managed Services Provider (MSP) Experience: Experience working in an MSP environment, providing technical support to clients.
• Certifications: Relevant technical certifications (e.g., CompTIA, Cisco, Microsoft) are preferred.
• Communication Skills: Excellent verbal and written communication, with strong telephony and active listening skills for effective client interactions.
• Multitasking Ability: Ability to handle multiple tasks and adapt to changing environments quickly.
• Technical Awareness: Deep understanding of technical issues and ability to match resources accordingly.
• Typing Skills: Quick and accurate service request entry.
• Self-Motivated: Capable of working independently in a fast-paced environment with minimal supervision.

Benefits:

Competitive compensation + Annual performance-based bonus + Comprehensive HR benefits package