To take up cases of children and adults who have been impacted by child sexual abuse as and when required
Providing Supervision and guidance to counsellors on cases that fall under Past Abuse, Inappropriate behavior and other concerns within the Personal Safety Education Program.
Ensuring proper closure of Inappropriate behavior and Other Concerns cases on MIS independently.
Ensuring all Past Abuse cases are closed in timely manner on field and recorded on MIS for the Sr Knowledge manager to close.
Providing regular feedback about the counsellors and their cases and mitigate any case related field challenge
Ensuring adherence to operational protocol through continuous monitoring on field
Ensuring all case progression details are documented accurately and in a timely manner
Responsible for capacity building of counsellors in case management process and different therapeutic modalities Reporting any quality/protocol compromises by the healing team to the Healing Manager and Director, Services
Supporting the team in conducting trainings both within and out of Mumbai as and when required.
Having regular reviews with the Knowledge Manager to iron out issues related to cases