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Inside Sales - Cloud Service - Global
0-3 years
Bangalore / Bengaluru
1 vacancy
Inside Sales - Cloud Service - Global
Armstrong Fluid Technology
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Responsible for the Cloud service sales which includes Pump Manger renewals, Eco Pulse renewals, and other cloud services across the Global and will be based out of Bangalore.
- Ensure - Customer success from smooth onboarding the customer and through the life cycle.
- Communicate to customer and articulate the Value proposition.
- Support field service sales team.
- Coordinate changes to customers and the sales team. Update changes in the pump manger the customer contact changes if any.
- Responsible for Cloud Services including pump manager, Eco Pulse, and other cloud service renewals - reaching to customers from the opportunities, subscription expiries and convert them to renewals.
- Reach out to customers from the opportunities and subscription expiry list brief them about the benefits of the Cloud services, availability of the real time data and insights like alarms.
- Daily / Weekly / Monthly report on the progress on the opportunity / subscription expiry and their status.
- Customer success initiatives like welcome call during on boarding, follow up weekly calls and helping customer familiarisation with the cloud service r dashboard.
- Facilitate the customer to download the monthly report and also brief them about the metrics captured.
- Navigate customer on the subscription renewal process: credit card payment mode / PO mode. Follow up to ensure that payments are credited / received and share the details to cloud team to ensure seamless customer pump manger activation process.
- Reach out to subscribers before 90 days of expiry and brief them on early renewals benefits and also multi year subscription price benefits.
- All customer calls to be documented in the LN call log / Tracker.
- Share regional service team the customer details for physical in person meeting request by customer.
- Navigate and brief customers on parts ordering using Cloud Service.
- Update customer contacts changes if any in pump manager. Demonstrate the energy savings & DE benefits to the end-user.
Employment Type: Full Time, Permanent
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