State Collection Manager

Job Description:

Responsible for achieving the collections & recovery target in the assigned state while ensuring that SOPs and legal norms are followed as per process and organizational policy.

Responsibility:

Responsible for Bucket Collection, overdue and w-off recovery

Ensure amounts collected from the customer are deposited in the branch within the specified timeline
Ensure feedback from collection activity is properly updated & shared.
Adherence to Code of Conduct always
Timely reporting of service issues to the supervisor
Follow all related procedures/documentation wherever applicable
Timely completion of all training requirements to the team members like induction training refresher training

Closure of all customer escalations within applicable TAT
Maintenance and timely update of the legal MIS
Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the state.
Timely implementation of legal tools
Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes
Achieve targeted results through interface with internal as well as external stakeholders
Conduct periodic Collection and recovery Audit
Managing productivity of collection/recovery team

Key Skills:

• Specialization in JLG business.
• Analytical and recovery skill
• Motivated and Energetic
• Solution Oriented
• Preference to candidates who understand Rural Market nuances
• Team management and people orientation
• Good stakeholder management skills