National Collection Manager

The Collection Head plays a crucial role in overseeing and managing the group collection operations within a microfinance company. This role involves leading a team of collection officers, ensuring efficient and timely recovery of loans, and maintaining a positive relationship with clients. The Collection Head is responsible for developing and implementing collection strategies to minimize delinquencies and support the overall financial health of the organization.

Key Responsibilities:

1. Team Leadership:

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Lead, motivate, and manage a team of collection officers.

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Conduct regular training sessions to enhance the skills of the collection team.

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Foster a positive and high-performance culture within the team.

2. Collection Strategy:

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Develop and implement effective collection strategies to achieve targeted recovery rates.

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Analyze and assess the credit risk associated with the portfolio to make informed decisions.

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Continuously monitor and evaluate the effectiveness of collection processes and make necessary adjustments.

3. Portfolio Management:

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Monitor the portfolio's health by tracking key performance indicators (KPIs) related to delinquency, recovery rates, and portfolio at risk.

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Implement proactive measures to prevent potential delinquencies and mitigate risks.

4. Client Relationship Management:

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Establish and maintain positive relationships with clients to encourage timely repayments.

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Address client concerns and queries related to loan repayments in a professional and empathetic manner.

5. Reporting and Analysis:

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• Prepare regular reports on collection performance, delinquency rates, and other relevant metrics.

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• Provide insights and recommendations based on data analysis to improve collection efficiency.

6. Compliance and Legal:

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• Ensure compliance with regulatory requirements and internal policies related to collections.

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• Collaborate with legal and compliance teams to handle legal actions when necessary.

7. Technology Utilization:

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• Leverage technology tools for efficient tracking, reporting, and communication within the collection team.

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• Identify opportunities to enhance collection processes through the use of technology.

8. Collaboration:

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• Collaborate with other departments such as credit, risk management, and operations to streamline processes and improve overall organizational performance.

Qualifications and Requirements:

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• Bachelor's degree in business, finance, or a related field. Masters degree is a plus.

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• Proven experience in microfinance or financial services with a focus on collections.

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• Strong leadership and people management skills.

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• Excellent communication and interpersonal skills.

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• Analytical mindset with the ability to use data for informed decision-making.

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• Knowledge of relevant regulations and compliance standards in the microfinance industry.

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• Familiarity with microfinance software and collection tools.

Location – Ahmedabad