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Administrator, LMS
Arise Virtual Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Learning Management Systems Administrator at Arise is responsible for the comprehensive management and oversight of the companys Learning Management System (LMS). This role entails the maintenance and enhancement of the Arise Learning Platform, ensuring its operational effectiveness and relevance to the organizations needs. Key responsibilities include system maintenance, providing user support, organizing content effectively, and implementing certification modules to facilitate employee development. The Administrator is also charged with the ongoing improvement of the learning experience, necessitating collaboration with various internal teams.
A critical aspect of this role is to maintain the LMSs functionality and user accessibility, keeping abreast of industry trends and best practices to continually optimize the learning environment. This position plays a vital role in supporting the company s certification and development initiatives, aligning the LMS with Arises strategic objectives and ensuring compliance with relevant legal and regulatory standards.
Project Management Responsibilities:
System Maintenance:
- Regularly perform updates and maintenance tasks to ensure the smooth operation of the Learning Management System (LMS).
- Troubleshoot and resolve technical issues promptly to minimize disruptions.
- User Support:
- Provide support to users, including troubleshooting user-related issues and responding to inquiries regarding the LMS functionality.
- Content Organization:
- Manage and organize learning content within the LMS, ensuring it is structured in a logical and user-friendly manner.
- Implement content tagging and categorization for easy retrieval.
- Training Module Implementation:
- Oversee the implementation of new training modules within the LMS, collaborating with content creators and subject matter experts.
- Continuous Improvement:
- Identify areas for improvement in the LMS and propose enhancements to optimize the learning experience.
- Gather user feedback and analyze data to make informed decisions on system enhancements.
- Collaboration with Teams:
- Work closely with cross-functional teams, including content development, IT, and instructional design teams, to align LMS capabilities with project goals.
- Project Planning and Execution:
- Develop project plans for LMS-related initiatives, outlining tasks, timelines, and resource requirements.
- Coordinate project execution, ensuring that milestones are met and projects are delivered on time.
- Quality Assurance:
- Conduct regular quality assurance checks on the LMS to ensure that it meets performance and usability standards.
- Implement testing procedures for new features and updates.
- Stay Informed on Industry Trends:
- Stay abreast of industry trends and best practices related to LMS and eLearning technologies.
- Evaluate new tools and features that could enhance the LMS.
- Documentation:
- Maintain comprehensive documentation related to LMS configurations, user guides, and troubleshooting procedures.
- Report Generation:
- Develop and generate reports on LMS usage, user engagement, and learning outcomes.
- Customize reports based on project requirements and key performance indicators (KPIs).
- Analyze data to provide insights for stakeholders and support decision-making processes.
- SCORM File Management:
- Upload, configure, and manage SCORM (Sharable Content Object Reference Model) files within the LMS.
- Ensure compatibility and seamless integration of SCORM content, troubleshooting any issues that may arise.
- Collaborate with content creators to facilitate the loading and tracking of SCORM-compliant learning modules.
LMS Management:
- Manage LMS functions, including monitoring course content, approvals, and evaluation processes, ensuring processes are completed within given timeframes.
- Analyze, identify, and communicate LMS system and business requirements to third-party content vendors, serving as the liaison between Arise and the LMS vendor.
- Design and run ad hoc and standard reports.
- Gather course completion data, analyze, and verify compliance metrics for compliance-related initiatives.
- Troubleshoot user errors and respond to work order tickets promptly.
- Communicate frequently with global stakeholders, content developers (third-party or internal), and others throughout the development process to ensure seamless delivery of content on the LMS.
Qualifications:
- Educational Background:
- A bachelor s degree in Education, Instructional Design, Information Technology, or a related field. In some cases, extensive experience in LMS administration or a related area may substitute for formal education.
- Experience:
- 2 to 5 years of experience in managing or administering an LMS, preferably in a call center or similar environment.
- Experience in e-learning technologies and methodologies.
- Familiarity with content development and instructional design is beneficial.
- Technical Skills:
- Understanding of SCORM and other e-learning standards.
- Skills in data analysis and report generation.
- Basic troubleshooting skills in technology and software.
- Project Management:
- Ability to manage projects, including planning, executing, monitoring, and closing projects.
- Experience in coordinating with different teams and managing timelines.
- Communication Skills:
- Strong communication and interpersonal skills for interacting with various stakeholders, including content developers, third-party vendors, and global teams.
- Proficiency in clearly explaining technical concepts to non-technical users.
- Problem-Solving Skills:
- Ability to troubleshoot and resolve issues related to the LMS, content, or user experience.
- Understanding of Learning Principles:
- Knowledge of adult learning principles and training methodologies.
- Regulatory Knowledge:
- Awareness of compliance requirements in a call center environment, if applicable.
- Team Collaboration:
- Ability to work collaboratively in a team environment and manage cross-functional projects.
- Additional Skills:
- Commitment to diversity and inclusion.
Employment Type: Full Time, Permanent
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based on 7 employees
Flexible timing
Monday to Friday
No travel
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