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2 Royal Enfield Area Service Manager Jobs
Area Manager - Service
4-8 years
Bangalore / Bengaluru
1 vacancy
Area Manager - Service
Royal Enfield
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Area Manager - Service is responsible for the dealer service performance in the assigned territory and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects.
Key Responsibilities:
- Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less
- Responsible for Increase of After Sales Service and thereby increased customer market share
- Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
- Identify their individual needs and provide service required to exceed expectations
- Ensure customer satisfaction through quality and timeliness of work done for customers
- Maximize customer loyalty and retention, by ensuring that customers receive constant care and attention
- Managing all service department employees, as well as monitoring their performance
- Publish customer engagement events organized by Royal Enfield to customers well in advance to increase the hype in the market
- Organize service camps to increase service market share and monitor the efficacy of the service camps centrally with respect to delta revenues to the dealer and Royal Enfield
- Contribute to the development of a strategic business plan for spare parts including market watch, channel partner visits, dealer visits and competitor information
- Ensure effective closing of customer complaints within the agreed timeline, feedback handling and resolution Onsite
- Lead Product Quality Reporting including collecting Pre Delivery Inspection feedback from distributors and warranty claim parts audit
- Create attractive schemes which will cover the target customer to attempt a service visit to the workshop
- Inform the customer via communication medium like SMS, and social media of RE about the benefits of doing on-time periodic service, service reminders and follow-up calls to increase the revenues, age-wise unique customer market share to the next level
- Intimate customers about benefits on availing services like Road Side Assistance, insurance renewal, Annual maintenance contracts of RE well in advance
- Provide tips to customers on a daily basis on additional care of the motorcycle and its maintenance
- Conduct routine meetings via web or in-person to understand the ground reality to improve the business among the aftersales regional retail team
- Support the company on understanding current service customers profile and expectations
- Provide spare parts management support to the Channel Partners and supportive interaction with factory team
- Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning & procurement), Tools & Equipments for new models etc
Work Experience
Work Experience
Education
Bachelordegree in Automobile or Mechanical Engineering
Experience
- 7+ yearsexperience in a similar role including
- Extensive service marketing experience
- Knowledge of dealer service/ parts operations
- Territory and dealer management experience
",
Employment Type: Full Time, Permanent
Read full job descriptionRoyal Enfield Interview Questions & Tips
Prepare for Royal Enfield Area Service Manager roles with real interview advice
Top Royal Enfield Area Service Manager Interview Questions
Q1. In an engine, which valve is larger, Inlet or outlet? And why?
asked in
Area Service Manager interview
View answer (1) 
Q2. What are the methods you have used for access dealership performances
asked in
Area Service Manager interview
View answers (2) Q3. If white smoke is coming from the silencer then what is the root cause?
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Area Service Manager interview
View answer (1) What Area Service Manager at Royal Enfield are saying
Rating based on 61 Area Service Manager
reviews
Anonymous · After Sales Service & Repair
in Kolkata, West Bengal
Likes
Nothing
Dislikes
No Freedom in working,Lot of process which has not justified, No leave approval, Senior people are not cooperating, worst management
Read 61 reviewsArea Service Manager salary at Royal Enfield
reported by
237
employees
with 7-15
years exp.
₹5.9
L/yr - ₹20
L/yr
34%
more
than the average Area Service Manager Salary in India
View more details
What Royal Enfield employees are saying about work life
based on 3.2k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Royal Enfield Benefits
Submitted by Company
Fast Track Career Growth Outstanding launches and riding events Riders' Leave Leadership Development Programs Medical Insurance and Life Cover
Submitted by Employees
View more benefits 
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