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3 CASE Construction Equipment Area Service Manager Jobs
Area Service Manager- Indore
CASE Construction Equipment
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role Purpose:
1.) Job purpose: -
Achieve, Monitor and control after sales service levels with the objective of increasing customer satisfaction and generate revenues in labour, parts lubes with Case products within company strategy and guidelines and agreed financial targets.
Major Responsibility:
Maintaining MTTR (Mean time to response restore) as per company norms thru a robust process and deployment of strategies for continuous improvement.
Achieve Monthly yearly targets of NPS (Net Promoter Score) , FRFT, Completion Rate as per company norms thru a robust process.
Ensure call ticket raise by dealer/ customer/ ASM for each job in correct service type Details, follow up for call ticket operate by Dealer engineer properly, closure by dealer on time once Engineer submit reports in system.
Ensure dealer raise THD for all kind of failures on time, make sure THD closure by ASM, AMS team within 8 working hours.
Achieve monthly yearly targets for labour revenues as an individual thru direct service support to customers.
Achieved monthly yearly targets for lube sales parts retails thru dealer.
Conduct monthly meetings with dealers for service improvements and record thru MOM s.
Maintain and ensure that product problems are addressed within 24 hrs. and register them in our system.
Cover the assigned territory by meeting agreed no of customers and inspecting machines per month.
Collect customer testimonials (written and video) about good product performance and after sales support every month.
Organize and conduct service camps operator meets as per agreed numbers in the dealer annual plan.
Conduct random check on warranty claims raised by dealer, once a quarter.
Training to dealer engineers on system process and operations, product update, knowledge articles, service bulletins, commercial policy, parts and service schemes.
Make sure dealers send back failed parts replaced under warranty to plant or advised locations by warranty department.
Help dealer coordinate with OEM s for disputed cases and meet up OEM s representative for quarterly meetings.
Responsible for fault finding, troubleshooting and maintenance of equipment as a first level intervention. Escalate to product specialist for complex matters.
Minimum Qualification:
Education/Qualifications: Diploma in engineering in mechanical/automobile or similar
Essential experience and skills: Min 5 years of experience of providing service support to earthmoving equipments thru self dealer. Ability to work hands on in field, ability to tour for min 20 days per month.
Major Challenges:
Handling customers, contractors, operators, dealer staff of various cultures
Outdoor job for appx 20 days a month.
To ensure satisfaction of demanding customers within given resources and financial limits.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Area Service Manager roles with real interview advice
What Area Service Manager at CASE Construction Equipment are saying
Rating based on 1 Area Service Manager
review
Anonymous · Production, Manufacturing & Engineering
in Mumbai
Likes
Company culture is good
- Job security - Good
+1 more
Dislikes
Appraisal and increment policy is terrible
- Salary - Bad
+3 more
Area Service Manager salary at CASE Construction Equipment
reported by
4
employees
with 7-9
years exp.
₹7.7
L/yr - ₹10
L/yr
19%
less
than the average Area Service Manager Salary in India
View more details
What CASE Construction Equipment employees are saying about work life
based on 62 employees
Flexible timing
Monday to Saturday
Within country
Day Shift
CASE Construction Equipment Benefits
View more benefits
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