Area Manager

Who are we?

A true Indian MNC, operating out of 17 countries across Asia and Africa, we serve one in every 25 people on this planet. We aim to work towards our vision, driven by our values of AIR - Alive, Inclusive and Respectful. Being the worlds 3rd largest telecom service provider, we believe in providing our employees with an inspiring and motivating environment.

Purpose of the Job:

As the Area Manager at Telesonic Networks Ltd, you will be responsible for handling installation, fault repair, Sales / Rental upgrade through service teams, migration of customer to better technologies, Partner management related activities. It would be your job responsibility to continuously to monitor, performance enhancement in-line with targets, process/SoP adherence, remove obstacles in service deliverable within AoP.

What will you do?

• Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zone
• Responsible for KPI delivery as per target
• Up keeping of broadband network (Cable – Copper & ODN) and Network elements
• Strength partner infra to ensure timely delivery
• Migrate customers to better technology & speeds
• Responsible for continuous improvement in customer experience
• Responsible for process & SoP adherence
• Responsible for reduce OPEX expenditure
• Improvement in quality of workmanship in the zone
• S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams
• Optimum use of resources with planned productivity
• Responsible for timely material consumption
• Anticipate risks on services & take proactive action to ensure customer satisfaction
• Partner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts
• Work closely with all stakeholders to ensure smooth operations.
• Recommend process improvement to enhance customer experience
• Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
• Reduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.
• GIS Vs field accuracy
• Gate meeting at defined frequency
• Visits as per defined norms
• Marquee permission
• Proactive corrections
• New process implementation

Our Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

You are an ideal FIT if you have

• BE / B Tech – ECE – with more than 6 yrs Or Diploma – ECE with more than 8yrs of relevant work experience
• Good management and leadership skills.
• Self-Motivated and positive attitude person.
• Proactive and result oriented.
• Driving quality management.
• Team Player.
• Decision maker.
• Lead & Manage Change, Process Orientation & strong Customer Focus
• Excellent Negotiation, Customer Interfacing skills.
• Effective communication/interpersonal skills

We're constantly seeking out for talent that we can take big bets on, If you are interested to join India’s largest telecom network, Apply Now and we will get back to you!