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3 Archipelago Research Support Services Jobs
IT Support Specialist
Archipelago Research Support Services
posted 8d ago
Job Role Insights
Key skills for the job
Job Description
- Automation and managing of employee laptop onboarding and offboarding including shipping/delivery to staff and managing inventory.
- Resolving employee technical support questions and issues
- Help maintain and support existing cloud based IT infrastructure
- Creating technical documentation for both end users and team members
- Collaborate with other teams on cross functional projects
- Provide coverage to staff during both EST and IST hours and after hour emergencies on occasion
Key Outcomes you are responsible for:
- Manage all steps of onboarding and onboarding for India based personal including inventory management
- Become primary support contact for India based team and US team
- Support US based IT Director in future IT projects
Key Metrics Results to measure your success: list key metrics and results
- Take over onboarding and offboarding of India-based personnel from US IT Team
- Be first point of contact for new IT helpdesk tickets during working hours
- Participate in the success of IT projects
Qualifications:
- Minimum of 2 years of IT Helpdesk experience in fast paced high growth b2b startups (100+)
- A customer-centric approach to employee support
- Bachelor s degree or equivalent
- Experience with remote first / distributed organizations
- Experience supporting both Apple and Windows devices
- Intermediate knowledge of technology such as: JumpCloud, Google Workspace, Slack, Sophos, Jira Service Manager (Assist/Halp), and MDM solutions such as JAMF and InTune
- Familiarity with managing users and applications in an SSO environment such as Jumpcloud, Okta or OneLogin. (Jumpcloud preferred)
- Must have 1+ years of experience as an Office 365 administrator including Sharepoint
- Automation first mindset
- Excellent written and verbal communication skills
- The ability to explain technical terms in non technical ways
Bonus Points:
- Familiarity with setting up SAML/SSO application integrations
- An understanding of end user security and how to secure end user devices
- Experience working with JAMF
- Experience with migrating from Google Workspace to Office 365
- Experience deploying and managing Intune to Windows computers
- An interest in learning about new technologies
Employment Type: Full Time, Permanent
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