Add office photos
All Filters
2 ArcherPoint Jobs
Dynamics NAV/ Business Central Support Consultant
ArcherPoint
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- ArcherPoint is currently adding a Dynamics NAV/Business Central Support Consultant to our Customer Service team. The main mission of this role is to triage and solve client problems. Customer Service is often the entry point for our clients to report problems or initiate work requests, and our Customer Service team is front-line critical in the overall experience and satisfaction of each client. ArcherPoint prides itself on delivering clients with amazing services which is a critical focus of our Customer Service team.
- As a member of the ArcherPoint Customer Service team, you will be working with our clients to evaluate and resolve issues associated with their Microsoft Dynamics NAV/BC system. The issues reported to the customer service team can be related to software applications or hardware and include all versions of Microsoft Dynamics NAV and Business Central. The successful candidate for this role will work with clients to narrow down the area of concern and resolve the problem, if possible, or work with other ArcherPoint team members to resolve the problem.
Specifically, the Support Consultant is accountable for:
Delivering NAV/BC functional and technical services to our clients.
Resolving, monitoring, and following-up on tickets with appropriate urgency.
Coordinating and engaging other NAV/BC functionality experts on resolving complex issues or
requests, ensuring timely communication with the client at all times.
Publishing and updating knowledge-based articles.
Assisting Marketing with Web and Social Media content.
This role requires someone with not only excellent customer service skills but also a strong attention to detail, strong decision-making & analytical skills, and the ability to communicate clearly and professionally.
5+ years of experience with Microsoft Dynamics NAV/BC hands-on implementation or support. Candidates with experience working with other EDI, Shipping & Receiving solutions as well as exposure to various add-ons are also a plus!
In addition to providing world-class customer service for our customers, the successful candidate for this role must align well with our very defined, active, and dynamic organizational culture. ArcherPoint is not your typical company, culture, or business environment, so we seek candidates that are ready for a significant change and opportunity.
Why Join ArcherPoint:
- Permanent work-from-home opportunity.
- Competitive salary and bonus.
- Employee Stock Ownership Plan (ESOP).
- Family health and personal accidental insurance.
- Fitness and wellness benefits include gym membership reimbursement and wellness.
- Cell Phone and Internet reimbursement.
- Training and development opportunities to enhance skills and career growth.
- Collaborative and supportive work environment.
- Leave Travel Allowance (LTA).
- 10 paid holidays and generous PTO every year.
Employment Type: Full Time, Permanent
Read full job description What people at ArcherPoint are saying
What ArcherPoint employees are saying about work life
based on 3 employees
Flexible timing
Within country
ArcherPoint Benefits
View more benefits
Compare ArcherPoint with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Accenture
Compare
Cognizant
Compare
Capgemini
Compare
IBM
Compare
Oracle
Compare
Shapoorji Pallonji Group
Compare
Jindal Steel and Power
Compare
TCE
Compare
Bhushan Power & Steel
Compare
Apco Infratech
Compare
Petrofac
Compare
TechnipFMC
Compare
SHYAM METALICS AND ENERGY
Compare
Vertiv
Compare
Schlumberger
Compare
Similar Jobs for you
Share an Interview