Team Lead - Invoicing

We are seeking a highly strategic and skilled Team Lead - O2C who is proactive, customer and people centric leader to own the accounts receivable functions, including, billings, customer payment applications, collections, cash forecast and relevant month end reporting requirements. You will manage a global team of AR professionals. This role requires you to be result-oriented as there are finance outputs that the AR team will be measured on. A great candidate is a multitasker with excellent communication skills. Cultivate team unity as you build relationships while working closely with your team and fellow managers to reach department goals. Keys responsibilities:

• Leadership and Team Management: Provide leadership, direction, and guidance to the accounts receivable team. Foster a culture of excellence, accountability, and continuous improvement. Set clear goals and objectives for the team and monitor performance against key metrics

• Invoicing and Billing Operations: Oversee the invoicing process to ensure accuracy, completeness, and timeliness of billing. Coordinate with sales and other departments to resolve invoicing discrepancies and ensure prompt invoicing of sales orders. Implement best practices and automation solutions to streamline billing operations

• Collections and Cash Application: Manage the collections process to optimize cash flow and reduce outstanding receivables. Implement collection strategies and tactics to accelerate payment and minimize aging. Ensure timely and accurate application of customer payments to open invoices

• Customer Reconciliations and Dispute Resolution: Conduct regular reconciliations of customer accounts to identify and resolve discrepancies. Work closely with customers and internal stakeholders to resolve billing disputes and discrepancies in a timely manner. Maintain positive relationships with customers while enforcing payment terms and policies

• Financial Reporting and Analysis: Generate regular reports and analysis on accounts receivable performance, aging, and cash flow forecasting. Provide insights and recommendations to senior management based on financial analysis and KPI tracking

• Process Optimisation and Continuous Improvement: Identify opportunities for process optimization and automation to improve efficiency and effectiveness. Implement best practices and technology solutions to enhance the accounts receivable function. Drive continuous improvement initiatives to optimize cash flow, reduce DSO, and improve overall financial performance

• Cross-Functional Collaboration: Collaborate with sales, finance, and other departments to ensure alignment and coordination of activities. Participate in cross-functional projects and initiatives to support organisational goals and objectives

We are also looking for:

• Bachelor s degree in Accounting, Finance, or a related field

• Master s degree or CPA qualification is desirable
• 8-10 years of experience in people & process management with background in Accounts Receivables

• 4-5 years of leadership experience in accounts receivable operations management with a focus on strategic financial management, preferably in a multinational or large-scale organisation

• Strong leadership and team management skills, with ability to inspire and motivate others

• In-depth knowledge of accounts receivable processes and procedures, credit management and collections best practices

• Advanced proficiency in accounting software and MS Office suite, with advanced Excel skills

• Excellent analytical and problem-solving abilities, with a focus on driving results and continuous improvement

• Outstanding communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organisation

• Proven track record of successful credit management, collections and dispute resolution

• Experience in process optimisation, automation and system implementations

• Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively