Telephone Operator

Role & responsibilities

• Handle incoming calls, emails, and messages in a professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer complaints and queries promptly and efficiently.
• Maintain records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Preferred candidate profile

• 1-4 years of experience in telephone handling or related field (BPO/Call Centre/hotels).
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in MS Office applications (Word, Excel) for data entry and record-keeping purposes.

Perks and benefits

Service charge, PF, ESI, bonus, gratuity, leave