Director, Engineering IT Operations

Your Opportunity

As a Director, Engineering IT Operations, your primary focus will be on managing customer engagement and ensuring their success. You will play a vital role in driving the adoption and utilization of various Engineering IT applications and ensuring its smooth operation to help engineering teams to improve their productivity, speed and quality of delivery.

A customer-centric culture - How do you handle difficult clients? How do you respond to clients that need a lot of handholding? How do you work with clients who think they can do it all?

Fostering a transparent, collaborative culture where everyone has a voice, feels valued and has the opportunity to learn and grow while seeing their contributions to the success of Applied Materials.

Roles and Responsibility

• Understanding the customer: This involves conducting continuous research to understand the customer's needs, preferences, and behaviors. This understanding can then be used to shape the business's solution offerings, strategic roadmap and development, and operations strategies.
• Soliciting and acting on customer feedback: This involves regularly gathering feedback from customers and using this feedback to improve the product and the overall customer experience. This can involve conducting customer surveys, monitoring social media, and analyzing customer service interactions.
• Customer Engagement Management: Serve as the main point of contact for customer day to day operations, building strong relationships and understanding the customer needs and requirements. Conduct regular meetings with customers to provide updates, gather feedback, and address any concerns or issues.
• Engineering Operations: Oversee the day-to-day operations of Engineering IT, ensuring its availability, stability, and performance. Define KPI/score card for operations, conduct periodic reviews, monitor system performance, analyze trends, and proactively address any potential issues or bottlenecks. Collaborate with cross-functional teams to help address customer high value problems
• Continuous Improvement: Stay up-to-date with the latest industry trends and advancements in CAD/PLM technology. Conduct regular assessments of CAD/Teamcenter PLM operations and identify opportunities for optimization and enhancement. Collaborate with vendors, partners, and internal stakeholders to evaluate and implement new features, upgrades, and integrations.
• User Support and Training: Minimal supervision of end-user support and training needs for various engineering applications, ensuring users are equipped with the necessary knowledge and skills to maximize their potential. Develop and deliver training materials, documentation, and guides for CAD/Teamcenter PLM users. Conduct regular user feedback sessions to identify areas for improvement and enhancement.

Ideal Candidate

• Experienced leader with proven experience in customer engagement, business transformation and defining new business processes.
• Proven experience in IT operations management, preferably in CAD and PLM software (Teamcenter PLM experience is highly desirable).
• Strong understanding of CAD, PLM, EDA and Engineering Simulation concepts, processes, IT tools and best practices.
• Excellent customer engagement and relationship management skills.
• Strong leadership and team management abilities.
• Big picture thinking.
• Develop strong stakeholder relations.
• Strong communication and presentation skills.
• Ability to work collaboratively with cross-functional teams.
• Proactive and self-motivated with the ability to work independently.

Qualifications

• Bachelor of science in any engineering discipline, computer science, Information Technology or a related field
• 5-10 years of industrial experience
• 5-10 years of leadership roles related experience
• Project management skills

Additional Qualifications:

• Change management experience. Certifications like CM2 or Prosci nice to have.
• Project management skills

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities

Education: