Deputy Director - Field Service Engineer

What You'll Do

• Provides leadership to managers and professional staff. Is accountable for the performance and results of multiple sites or related teams. Develops business unit, department or sub-function plans, including business, production and/or organizational priorities. Decisions are guided by resource availability and segment/functional.
• Provides leadership to managers and professional staff. Is accountable for the performance and results of multiple sites or related teams. Develops business unit, department or sub-function plans, including business, production and/or organizational priorities. Decisions are guided by resource availability and segment/functional objectives.
• To learn more about life as a Field Service Engineer visit the

Key Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages startups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
• Ensures customer satisfaction with Company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.
• Ensures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development plans.

• Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
• Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• Achieves guaranteed up time and other parameters as sold to customers.

• Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance

- empower the work force.Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.

Additional requirement: Candidate must be open to locate in Singapore/Taiwan for up 12 months from employment and based in Gujarat after the first 12 months.