Service Director

Service Director

The role of Service Director is responsible for managing the service activity associated to our Surgical Workplaces, Cardiovascular, Critical Care, Infection Control and Life Science portfolio. Also manage the service activity for market leading products that contribute to Getinge Groups continuum of care; enabling surgeries and treating acute health conditions.

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

We are looking for a Service Director to contribute towards Getinge Thailand organization and develop After Sales Service & Installation department. You will have the opportunity to make a difference by providing services to customer.

Day to day responsibilities will include:

• Take leadership in managing the Technical Service team; resource, manpower planning, recruitment and development; ensure the team provides optimal technical service for the companys range of products.
• Ensure that all the service operations adhere to the company Quality Management System and that all service activities are performed in compliance with the companies factories protocols and requirements.
• Responsible for overseeing the effective use of SAP to manage all aspects of the service business, including contract management, service orders, spare parts movement, billing, and performance reporting, ensuring compliance, streamlined operations and data accuracy.
• Foster an environment where each team member feels personally responsible for maintaining high-quality standards and ensuring patient safety in their work.
• Responsible for the profitability of the Service Team in Thailand; covering manpower cost, transportation, spare parts, tools and equipment as well as service revenue.
• Inculcate a Customer Focused culture in the team, making service, customer experience and product reliability as the differentiator in the market.
• Ensure the team is adequately trained to provide timely support to customers on installation, pre-delivery check, testing and commissioning, warranty, maintenance and service.
• Conduct regular training for the team members, ensure they are updated on the technology development of the companys products.
• Assist the commercial team in validating technical specification and requirements in tenders.
• Work closely with the Commercial team on customers feedback and identify areas for improvement.
• Manage scheduled and unscheduled maintenance; ensure the team is at its optimal efficiency and effectiveness.
• Oversee projects installation, ensure timely completion of projects and within budget.
• Manage the timely renewal and re-negotiation of service contracts.
• Manage 3rd party vendors on timely delivery of equipment and after-market service.

Who you are:

At Getinge, we are looking for passionate individuals, who are agile, resilient, take responsibility for their development and focus on achieving excellence. They never compromise on quality and always act responsibly remembering that our customers always come first. They enjoy collaboration and working in diverse and international teams, and embrace the future. If you love change, we can make sure that you stay that way!

Your experience includes:

• Degree in Engineering, Biomedical Engineering, Electronics Engineering, and relevant.
• At least 15 years of progressive experience in Service Management, managing a sizeable service team across Thailand.
• At least 5 years of experience within the medical, healthcare or life science industry.
• Leader with proven ability in driving change, improving service team P&L and inculcating a strong patient safety and customer centric culture.
• Able to navigate and excel in a complex, fast-paced environment, consistently demonstrating sound judgment and integrity to make decisions that align with organizational values and promote high standards of quality and compliance.
• Experienced in process implementation and control to develop, standardize, and oversee operational procedures, ensuring consistency, efficiency, and compliance across all service activities
• Well versed with Enterprise Resource Planning software, ideally with SAP
• Set up and monitor operational KPIs, and implement systems for continuous tracking and improvement
• Foster a strong team spirit within the service department and promote cross-functional collaboration, ensuring a cohesive teamwork
• Energetic, positive mindset, with the desire to drive improvement within the service team both in technical knowledge as well as customer service standards; to be the Ambassador of the company.
• Familiar with the service requirements of mission critical medical equipment or experience within industrial B2B set up.
• Sense of urgency in resolving customers’ issue.
• Able to strike a balance between being customer centric and defending the interest of the company.
• Good presentation skills with strong communication ability across the organization.
• Good planning and problem-solving skills.
• Project management experience will be an advantage

In this role, you may be required to travel up to 20% to meet with customers and oversee field operations, ensuring that service standards are maintained, customer relationships are strengthened, and on-site processes align with company quality and compliance expectations

Our Benefits

We offer a competitive compensation and benefits package, including wellness and training programs, to ensure we support your well-being and goals.