Application Support Specialist (Spanish Language)

Responsibilities:

Application Support Specialist at BirchStreet Systems will have the following responsibilities:

• Would be responsible for handling daily incoming volumes from across the world through emails & chat.

• Troubleshooting of issues on a real-time basis.

• Documentation of each ticket handled to ensure all the information is captured from an audit perspective.

• Achieve the desired target of process SLAs as well as personal KPIs.

• Escalations to level 2/development/integration teams with well-documented details.

• Attend briefings, training/refresher sessions, and meetings as required.

Requirements: The following are the minimum qualifications/skills required for an Application Support position:

• Candidate must possess excellent verbal and written communication skills.

• Spanish language proficiency is a must

• Any Graduate with database/programming certifications from DOAECC/similar recognized institutions.

• 1 to 2 years of experience in technical support (L1/L2) to International clients. (Mandatory)

• Excellent troubleshooting skills

• SQL knowledge Simple select DB queries

• Working knowledge of Microsoft Office Suite Excel, Word.

• Exposure to support of business applications in any of the following domains is a plus Procurement/CRM/Hospitality