Application Support Engineer at XL Dynamics India Pvt Ltd

• Position: Application Support Engineer
• Job Shift: Night Shift
• Experience: Minimum 1 year
• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
• Job Location: Navi Mumbai,Pune,Noida,Indore
• Salary Range: Ready to Negotiate

KEY RESPONSIBILITIES:

• Provide first level Technical Support to the clients in the USA on the inhouse software applications.
  
• Troubleshoot and find the root cause of any technical issue occured at user end and provide solution to user for the same.
  
• Duplicate the issue at test environment and share the finding and issue logs to next level.
  
• Manage issue resolution by providing solutions from a remote location or by accessing the users desktop.
  
• Record escalation from client and notify Development and QC team for required changes/fixes in application.
  
• RCA documentation and Issue resolution documentation.
  
• Good communication skills, should be able to talk and text on email & chatbot with US customers.

Note:

• Salary will not be a constraint for the right candidate and it may vary based on experience and skill set.
  
• Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening.
  
• Candidates with notice period of more than 30 days (non-negotiable), are requested not to apply.