CRM Executive at Kaustubh Construction Pvt. Ltd.

This position is responsible for building dedicated key account relationships with customers.

Key Responsibility for CRM Executive :

• Should have good business communication skill-Oral and Written
• Highly Energetic, helpful, and cordial approach with abilities to meet customer requirements
• Should have a pleasing personality to interact with customer
• Creating customer delight experience while onboarding new customers
• Thorough knowledge of real estate processes of the customer lifecycle from start till end
• Ensure timely completion of tasks given by head of department and management
• Coordination with bankers, channel partners, internal team, and other departments
• Ensure timely receipts and scrutiny of the documents required for booking, allotment, NOC and agreement creation from the customers and To ensure that the collection targets are met.
• Coordinate for Preparing the Sale of Agreement and getting it stamped and Registered by coordinating with the clients and the consultant who does the Registration.
• Coordinating with bankers for initial approval of projects and coordinating with the Home Loans from the various banks or bankers agent.
• Follow up for the payments & documents that are due from the customers and maintaining excellent service quality at the point of inquiry and follow-ups.
• To ensure that all the records are properly maintained and easily accessible. To feed-in data in the appropriate system and report promptly on the shortfalls in inquiries that may lead to a shortfall in overall performance of the team.
• To ensure that follow-up schedules and deadlines are met, assist in providing the final possession of the flat to the buyers.
• Replying to customers via email, messages, etc.

Key Skills for CRM Executive :

• Should be mature and well dress
• Minimum 1 year experience from Real Estate Industry
• Excellent communication
• Confident in approach
• Good computer knowledge and good at presentation
• Efficient and sincere towards the responsibilities undertaken in the job.