Calling Specialist at XL Dynamics India Pvt Ltd

Please find below the JD for Calling Specialist Position:

• Position: Calling Specialists (voice)
• Job Shift: Night
• Experience: Minimum 1 year of experience in an International (Voice) Process.
• Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision.
• Job Location: Navi Mumbai/Pune
• Salary Range: ₹ 3,50,000 ₹ 4,00,000 p.a

Key Responsibilities:

• Calling Specialists are responsible for communicating with Clients on special projects.
• They must possess a very high degree of Customer Service skills and must have an urgency to ensure the Client's objectives are met. They should be very effective communicators.
• Make and receive calls related to special clients and projects.
• Have a good understanding of the process objectives and be able to communicate effectively with the clients to achieve them.

SKILLS/EXPERTISE:

• Excellent English communication skills (verbal and written)
• Must have an Neutral Accent or American Accent (preferable) with a high degree of accuracy in pronunciation.
• Must have a clear voice and a must be able to communicate professionally without the use of conversation fillers or slang when speaking.
• Ability to manage and prioritize multiple work requirements to meet deadlines.
• Must be self-managed, responsive and dedicated to customer support.
• Ability to work independently as well as in a team environment.

Note:

• Candidates who have appeared for our Voice process in the last 3 months are not eligible for this opening.
• Candidates with notice period greater than 45 days (non-negotiable), please do not apply.
• Candidates with only Domestic Call Center experience are ineligible for this profile.