Application Support Engineer

Job responsibilities

• Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root.
• Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident.
• Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code.

Required qualifications, capabilities, and skills.

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Experience in observability and monitoring tools and techniques.
• Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script)
• Experience in observability and monitoring tools and techniques.
• Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc.
• Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform
• Eagerness to participate in learning opportunities to enhance ones effectiveness in executing day-to-day project activities.

Preferred qualifications, capabilities, and skills

• Experience and understanding of Genetec Security Desk
• Understanding of cloud infrastructure