Hiring For Application Support Engineer || Bangalore || Impelsys

Application Support Engineer

• 5 or more years of experience in Application support, application services for a large end-user community.
• Excellent communication skills and email writing etiquette
• Able to effectively communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps
• Ability of problem-solving complex tickets, summarize root cause, recommend solutions and then escalate when appropriate
• Act as a customer champion by being the voice of the customer Check communication channels to stay on top of and communicate effectively and proactively with the company or team updates
• Be the example that continues to drive until root cause is established with clear plans to resolve the customer issues.
• Assist your global teammates in driving long-running tickets in your areas of expertise to resolution.

Technical requirements:

• Challenges others to provide and dig into context and rise to tough occasions.
• Deep understanding of networks and relevant technologies, Web Applications, Administration of Web Applications, Apache, SSO, ADFS, Active Directory, SFTP)
• Knowledge in any of the ticketing systems like JIRA, Salesforce.
• Knowledge on - Integrate user-facing elements developed by front-end developers like Organization Creation, Admin Setup, AD Configuration, SFTP Setup, Previous history import, SCORM courses dispatch, Course Setup, Ticket handling
• Experience on (LMS) Learning Management System
• Experience with MYSQL, PHP databases
• Experience in escalation handling
• Experience in working with enterprise customers
• Shift Timing: Basic support Requirement: 24*7 support model.
• Knowledge on healthcare domain / Learning platforms will be added advantages