Application Engineer I

Position Summary:

The Application Engineer I will support Customers, Sales, Customer Service, Product Management, and Product Engineering. In this role, the Application Engineer I is responsible for managing questions asked by internal or external customers. This means independently providing solid technical answers to the more basic questions and requests. Additionally, other supportive Application Engineering tasks will be part of the job. This position will be working in an international and multi-cultural, industry-focused environment.

Major Responsibilities:

• Product Interchanges: Provide the optimum technical alternative for competitors products or products that are no longer active in our own portfolio.
• Product Advice: Provide customers with assistance for product selection for unique, special, or technical applications.
• Quote Support: Prepare formal proposals covering the correct application for assigned products for inquiries requiring standard, modified, or special products to meet customer specifications and/or requirements.
• Complaints Management: Support the Quality Notification process; collect complete information/samples.
• Marketing: Contribute to promotion and advertising activities. Provide content for Engineering literature (engineering manual, data sheets) and use of tools (calculation program).
• Product Management: Collect Voice of Customer related to potential product improvements and new products, based on unmet needs. Support the preparation of product launches. Support Product Line Simplification activities.
• Account Management: Establish and maintain excellent relationships with internal/external customers.
• Helpdesk Organization: Collaborate with the EMEA Application Engineering team to ensure the management of the Technical Helpdesk is flawless and that visiting the Helpdesk is a positive customer experience.
• References: Collect information about applications for reference: Customer location, application, and product info.
• Solve routine problems with an aptitude for solid problem-solving skills.
• Assist in creating design documents, installation instructions, customer data sheets, etc.
• Communicate effectively and professionally with cross-functional teams and customers.
• Perform other duties and responsibilities as required.

Required Education / Experience / Skills:

• Bachelor’s degree in mechanical engineering from a reputed college with a good academic record.
• Experience: 0 to 2 years of experience in application engineering for any industrial products like bearings, couplings, gearboxes, pumps, material handling equipment, or machine tools.
• Knowledge/experience of the Food & Beverage Industry and/or conveyor systems is a plus.
• Work experience in Application Engineering or a similar role is a plus.
• A self-managed and self-motivated individual with strong ownership and commitment who excels in a global team environment.
• Customer-oriented with a problem-solving mindset.
• Ability to review and interpret technical drawings and specifications.
• Knowledge of any CAD tool:
• 2D – AutoCAD/Draft sight
• 3D - Solid Edge, SolidWorks, Creo, Autodesk Inventor
• Working experience with any ERP and PLM will be an added advantage.
• Competent in Microsoft computer skills (Excel, Word, PowerPoint).
• Strong technical and analytical skills with great attention to detail; disciplined.
• Self-motivated, capable of working with minimal supervision and with a sense of urgency.
• Fluent in spoken and written English, and preferably at least one additional modern language is a plus.
• Flexible working schedule, available to support colleagues and customers after regular business hours.

Travel: less than 20%.

Language: English.