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Apple

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4.3

based on 539 Reviews

Video summary

213 Apple Jobs

Software Engineer - ServiceNow Engineering

Apple India Pvt Ltd

4.3

based on 539 Reviews

6-10 years

Hyderabad / Secunderabad

1 vacancy

Software Engineer - ServiceNow Engineering

Apple

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Automation Testing Javascript HTML Production Support Functional Testing

+ 2 more

Job Description

In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams
You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration
You will be responsible managing projects from inception to closure
This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements
You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules
Responsibilities include:Design & Development: Develop and implement custom workflows, business rules, and UI policies in the ServiceNow platform, focusing on IT Service Management (ITSM) or Human Resource Service Delivery (HRSD) modules, with focus on performance, scalability and future upgrades
Configuration & Customization: Configure and customize core applications like Incident, Problem, Change, and Knowledge Management (ITSM) or Case and Employee Service Center (HRSD) to meet business needs
Integration Development: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs
Implement variety of authentication protocols for integrations - oauth, certificate based, SSO, custom tokensUser Support & Troubleshooting: Collaborate with stakeholders to troubleshoot and resolve any issues in ServiceNow applications, ensuring optimal performance and user satisfaction
Testing & Quality Assurance: Perform unit and functional testing for all configurations and customizations
Ensure quality standards and best practices are maintained in all development efforts
Analyze logs to identify performance bottlenecks, ensuring that development is optimized for performance and scalability
Continuous Improvement: Collaborate with cross-functional teams to gather requirements and identify opportunities for process improvement and automation within the ITSM or HRSD modules
Platform Upgrades & Maintenance: Assist in ServiceNow platform upgrades, ensuring minimal disruption to services and compatibility with existing customizations
Documentation: Create and maintain comprehensive technical documentation for all configurations, workflows, integrations, and customizations
Stakeholder Communication: Work closely with business analysts, project managers, and other developers to ensure alignment on requirements and deliver high-quality solutions
Best Practices Adherence: Follow ServiceNow development best practices, including code reviews, version control, and testing methodologies, ensuring sustainable and scalable development

6-10 years of experience building and supporting enterprise scale applications
Strong expertise in JavaScript, HTML, CSS, and ServiceNows Glide API. Familiarity with AngularJS or other frameworks used in ServiceNows Service Portal.
Configuration & Customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc ) or HRSD modules (Case management, HR service configurations, EDMS, Virtual Agent chat, etc)
Hands-on experience integrating ServiceNow with other third-party systems using REST, SOAP, or ODBC.
In-depth understanding of ITIL processes or HR service delivery processes, and how they align with ServiceNow functionalities.
Ability to identify technical issues, troubleshoot problems, and recommend solutions, with a focus on continuous improvement and innovation.