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Software Engineer - ServiceNow Engineering
6-10 years
Hyderabad / Secunderabad
1 vacancy
Software Engineer - ServiceNow Engineering
Apple
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- In this role, you will work directly with the process owners, project Implementation/development teams, ServiceNow product team, production support team and multiple Infrastructure teams
- You will provide in-house expertise in the matters of technical implementation, end-to-end system landscape, and application integration
- You will be responsible managing projects from inception to closure
- This includes, but not limited to, planning, design, requirements gathering/clarification, managing team of developers, risk/mitigation, status reporting, communication, process and technical improvements
- You will also be responsible for building a strong team of ServiceNow implementors for multiple ServiceNow modules
- Responsibilities include:Design & Development: Develop and implement custom workflows, business rules, and UI policies in the ServiceNow platform, focusing on IT Service Management (ITSM) or Human Resource Service Delivery (HRSD) modules, with focus on performance, scalability and future upgrades
- Configuration & Customization: Configure and customize core applications like Incident, Problem, Change, and Knowledge Management (ITSM) or Case and Employee Service Center (HRSD) to meet business needs
- Integration Development: Design and implement integrations between ServiceNow and other enterprise systems using REST APIs
- Implement variety of authentication protocols for integrations - oauth, certificate based, SSO, custom tokensUser Support & Troubleshooting: Collaborate with stakeholders to troubleshoot and resolve any issues in ServiceNow applications, ensuring optimal performance and user satisfaction
- Testing & Quality Assurance: Perform unit and functional testing for all configurations and customizations
- Ensure quality standards and best practices are maintained in all development efforts
- Analyze logs to identify performance bottlenecks, ensuring that development is optimized for performance and scalability
- Continuous Improvement: Collaborate with cross-functional teams to gather requirements and identify opportunities for process improvement and automation within the ITSM or HRSD modules
- Platform Upgrades & Maintenance: Assist in ServiceNow platform upgrades, ensuring minimal disruption to services and compatibility with existing customizations
- Documentation: Create and maintain comprehensive technical documentation for all configurations, workflows, integrations, and customizations
- Stakeholder Communication: Work closely with business analysts, project managers, and other developers to ensure alignment on requirements and deliver high-quality solutions
- Best Practices Adherence: Follow ServiceNow development best practices, including code reviews, version control, and testing methodologies, ensuring sustainable and scalable development
- 6-10 years of experience building and supporting enterprise scale applications
- Strong expertise in JavaScript, HTML, CSS, and ServiceNows Glide API. Familiarity with AngularJS or other frameworks used in ServiceNows Service Portal.
- Configuration & Customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc ) or HRSD modules (Case management, HR service configurations, EDMS, Virtual Agent chat, etc)
- Hands-on experience integrating ServiceNow with other third-party systems using REST, SOAP, or ODBC.
- In-depth understanding of ITIL processes or HR service delivery processes, and how they align with ServiceNow functionalities.
- Ability to identify technical issues, troubleshoot problems, and recommend solutions, with a focus on continuous improvement and innovation.
Preferred Qualifications
- ServiceNow Application Developer certification is a plus
- Excellent verbal and written communication skills
- Excellent analytical and problem solving capabilities
- Good Collaboration skills and teamwork ethic
- Attention to details and commitment to quality
- Strong work ethic, self-motivated and well-organized
- Ability to perform under pressure and tight deadlines
- ServiceNow Certified Application Developer and ITIL v3 or v4 is a plus
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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