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Software Application Support Engineer
2-6 years
Hyderabad / Secunderabad
1 vacancy
Software Application Support Engineer
Apple
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Partner with engineering teams to prioritize and fix production defects
- Work non-standard hours to support your teams with ongoing incident mitigation, which may occur at any time/day of the week
- Share on-call rotation with other team members to support apps and services in scope
- This team primarily works in two shifts
- You may be required to work in either shift which may change per coverage needs
- Take knowledge transition from engineering teams for changes being rolled out in production
- Assess the need for production monitoring and alert setup
- Triage and prioritize incidents based on the impact, devise and implement mitigation steps to unblock the business
- Conduct RCA, log defects and partner with engineering team for prioritizationAutomation, maintain support documentation and debug complex production issues
- 2-6 years of software engineering experience in a large-scale environment, of which at least 2 years focused on Application Support Engineering.
- Skills and experience in monitoring, alerting, fault analysis, and automation.
- Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment.
- Analytical thinker who thrives on data collection, analysis, and strategic decision-making based on quantitative results.
- Strong troubleshooting, problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues.
- Strong teammate who furthers collaboration; Excellent interpersonal skills
- Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams.
- Coding knowledge in Java, Scala and frameworks related to Java
- Good knowledge of RDBMS, PL/SQL and noSql
- Good knowledge of Unix Shell Scripting
- Working experience on cloud infra, like AWS
- Experience with one or more - Splunk, monitoring tools, APM & observability
- Bachelors degree or higher in Computer Science or related field
- Support experience with eCommerce platform is a plus
- Exposure to Incident and Problem Management processes is a plus.
Employment Type: Full Time, Permanent
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